Sales Support Associate-1

Globus Medical•Audubon, PA

About The Position

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. The responsibilities of the position include, but are not limited to, the following: Creating and maintaining customer accounts via phone support and data order entry of all phone, fax and email orders Working with Field Sales to obtain and verify delivered orders Ensuring accuracy by communicating with Field Sales about any question or discrepancy Serving as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines Processing loaner set inventory daily, and verify accuracy with every set that ships Processing consignment inventory upon receiving necessary approvals, and verify accuracy with every item and set that ships Coordinating movement of inventory in the field when requested and approved Providing reports of Field Sales and distributor consignment inventory as requested Initiating RMA’s and product complaints in a timely manner Communicating any and all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary Following all procedures outlined in Globus Medical’s Quality Policy and Employee Handbook to ensure total conformity with the FDA and other government agencies Assisting Shipping Dept. as needed, possibly daily; Evening and weekend work, as requested Adhering to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus

Requirements

2 years of experience in a fast-paced Sales, Accounting or Customer Service environment
Bachelor’s degree preferred, will consider an equivalent relevant business experience and education in lieu of degree
Proven problem resolution skills in customer relationship management, pricing, quality, P.O.’s, billing, returns, credits, shipping, etc.
Advanced computer skills in MS Office, Excel
Excellent written and verbal communications skills
Well organized; high level of attention to detail
Analytical skills and a mathematical aptitude

Responsibilities

Creating and maintaining customer accounts via phone support and data order entry of all phone, fax and email orders
Working with Field Sales to obtain and verify delivered orders
Ensuring accuracy by communicating with Field Sales about any question or discrepancy
Serving as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines
Processing loaner set inventory daily, and verify accuracy with every set that ships
Processing consignment inventory upon receiving necessary approvals, and verify accuracy with every item and set that ships
Coordinating movement of inventory in the field when requested and approved
Providing reports of Field Sales and distributor consignment inventory as requested
Initiating RMA’s and product complaints in a timely manner
Communicating any and all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary
Following all procedures outlined in Globus Medical’s Quality Policy and Employee Handbook to ensure total conformity with the FDA and other government agencies
Assisting Shipping Dept. as needed, possibly daily
Adhering to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Representing the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus