Sales Support Associate II

EBARA TECHNOLOGIES INCORPORATED•Phoenix, AZ

32d•$64,000 - $85,000•Onsite

About The Position

As a Sales Support Associate I-II, you will receive comprehensive training in all products and services offered by the Components Division, focusing on the dynamic semiconductor and general vacuum equipment industries. This role is not just a job; it is a strategic step in a multi-year development program that equips you with the skills and qualifications for exciting future opportunities within the company, including sales, product management, marketing, and field operations. As a key support resource, you will work under general supervision to assist customers and sales teams with all product and service inquiries. Your responsibilities will include checking the status of current orders, providing timely customer quotes, and engaging in essential sales follow-up activities. You'll have the opportunity to drive proactive business development efforts while maintaining direct communication with our valued customers. This position is structured to provide you with interdisciplinary experience, allowing you to gain in-depth knowledge of Ebara's business practices, products, and the semiconductor industry. With a clear path for career advancement, this role serves as a launchpad to future success in sales, segment management, or technical and product support in the semiconductor industry.

Requirements

The ability to lift 35 lbs. unassisted from the floor to waist level.
The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Bachelor's degree or Associate’s degree in Business or Marketing, or equivalent technical experience in an engineered product industry.
Entry level - One (1) — (3) three years of sales/marketing experience, technical aptitude, and/or willingness to take on new challenges in a fast-paced environment that supports career path growth and advancement.
Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
Sufficient PC skills to manage information and prepare reports and presentations without support.
Strong Customer Relations skills via telephone. Self-starter.
Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
Demonstrated teamwork and organizational skills.
Demonstrated excellent written and oral communication skills.

Responsibilities

Provide technical assistance to customers and sales personnel via telephone.
Follow up on cold and warm leads to further the sales process
Proactively prospect potential accounts to develop sales leads at the direction of leadership
Make outbound calls and emails to create customer contact
Make in-person face-to-face sales calls with a responsible account manager
Qualify potential customer accounts for sales potential
Lead product campaigns in the region in collaboration with the product marketing team
Understand and demonstrate the product or service to the customer
Set and meet sales goals and objectives set by leadership
Create and provide paper quotations to customers.
Provide sales orders and proper documentation for order entry.
Assist customers with delivery issues and timelines.
Create presentation material from data collected through customer interaction.
Comply with EBARA's safety policies, including participating in and completing all required safety training.
Maintain a clean and safe working environment compliant with Ebara and customer safety policies.
Monitor and track orders on available tracking systems.
Perform other duties as assigned.