Sales Support Assistant,
About The Position
Are you passionate about supporting sales teams and delivering exceptional customer service? Ion Media Networks is seeking a dynamic Sales Support Specialist to join our Automation team in Washington D.C.! In this hybrid role, you'll be the backbone of our sales department, ensuring smooth operations while building strong client relationships that drive our success. As our Sales Support Specialist, you'll play a crucial role in supporting our sales team's daily activities while providing outstanding service to our valued clients. This position offers the perfect blend of administrative expertise, client interaction, and sales support that keeps our revenue engine running smoothly.
Requirements
- High school diploma or equivalent required
- Generally 2+ years of experience in administrative or sales support or a related field preferred
- Strong customer service skills
- The ability to read, analyze, and interpret sales demographics information and creative layouts
- Must have the ability to generate reports, business correspondence, and presentations
- Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
- Must have the ability to calculate figures related to the advertising rate packages • Proficient use of Microsoft Office (Excel, Word, Outlook)
- Must have the ability to learn new software programs such as ad order entry and customer relations management software
- Must have good organizational skills and the ability to meet deadlines
- Communicate and work as a team player both internally and externally
Responsibilities
- Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
- May input ads into the ad order system.
- Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
- Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
- Calculate and have the ability to communicate rate packages to client and prospects.
- Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
- Facilitate & process sales presentations.
- Generate sales reports.
- Identify and correct any billing errors or issues prior to end of month.
- Correctly input client billing adjustments within the same month as dispute identified.
- Attend sales training and planning meetings.
- Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
- Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
- Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
- Provide exemplary customer assistance.
- Adheres to company policy and assigned standards of performance.
- Other duties as assigned.
Benefits
- A career path to grow your professional experiences
- Full medical, dental and vision benefits, as well as certain other health and wellness benefits
- Retirement savings plan with company match
- Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
