Sales Support Administrator

Jabra•Lowell, MA

2d•$30 - $48

About The Position

Sales Support Administrator Role Overview As a Sales Operations Administrator, you will play a key role in helping our sales team operate smoothly and deliver excellent experiences to our customers and partners. You’ll manage day‑to-day processes, keep information flowing between teams, and ensure that orders, pricing, and marketing requests are handled efficiently and accurately. This role is a great fit for someone who is highly organized, enjoys collaboration, and likes being at the center of activity supporting a fast‑moving sales organization. We welcome applicants from all backgrounds and experiences. If you’re excited about the role and meet most of the requirements, we encourage you to apply - even if you don’t check every box.

Requirements

Bachelor’s degree and 1–3 years of relevant experience, or an equivalent combination of education, training, and practical experience
Experience supporting or working within a sales organization. This could include:
Sales operations or sales support
Administrative support for sales or commercial teams
Direct experience as part of a sales team
Proficiency with Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint); experience with CRM or ERP systems
Strong collaboration skills and the ability to build and maintain positive cross‑functional relationships
Proven ability to stay organized, manage multiple priorities, and follow through on details in a fast‑paced environment
Clear and professional communication skills, both written and verbal

Responsibilities

Optimize team workflows
Establish and manage workflows and processes to efficiently handle the team’s assigned workload
Identify opportunities to streamline and improve existing processes.
Support customer pricing activities
Partner with Sales to submit and update customer price requests within defined processes
Assist with pricing‑related questions, helping to resolve issues quickly and professionally
Support the tracking and coordination of special pricing programs, ensuring alignment with price management guidelines
Manage sample orders and tracking
Own the order and tracking process for customer sample and evaluation units requested by Account Managers
Ensure timely communication of status updates to internal stakeholders.
Support distribution and channel accounts
Assist distribution and channel account managers with administrative and operational tasks
Provide clear visibility into order status, including order tracking, in‑transit orders, backlog, and inventory on hand
Lead and opportunity management
Support Sales Management and Account Managers with lead management
Monitor and distribute leads from reseller programs, campaigns, and tradeshows to the appropriate owners
Help ensure leads are handled in a timely and consistent way
Coordinate with Marketing
Work closely with Marketing to submit, track, and help expedite customized and standard marketing collateral requests
Support alignment between sales activities and marketing initiatives
Team calendar and coverage coordination
Maintain and update the master team calendar to reflect sales coverage at team meetings, industry tradeshows, channel partner and strategic alliance activities, PTO schedules, and other key events
Help ensure stakeholders have clear visibility into team availability and coverage
Meeting and event coordination
Support management in planning and facilitating virtual and on‑site team meetings
Prepare and maintain agendas, capture key actions and decisions, and follow up on post‑meeting activities
Executive and management support
Provide administrative support to executives and management team members as needed, ensuring high standards of accuracy, confidentiality, and professionalism