Sales Support Administrator

GN Group • Lowell, MA

1d • $30 - $48

About The Position

Sales Support Administrator Role Overview As a Sales Operations Administrator, you will play a key role in helping our sales team operate smoothly and deliver excellent experiences to our customers and partners. You’ll manage day‑to-day processes, keep information flowing between teams, and ensure that orders, pricing, and marketing requests are handled efficiently and accurately. This role is a great fit for someone who is highly organized, enjoys collaboration, and likes being at the center of activity supporting a fast‑moving sales organization. We welcome applicants from all backgrounds and experiences. If you’re excited about the role and meet most of the requirements, we encourage you to apply - even if you don’t check every box. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are committed to an inclusive recruitment process Jabra GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. The GN-owned brands that are responsible for bringing these technologies to life: Medical grade hearing technology: ReSound, Beltone, Interton, Jabra Professional collaboration: Jabra, BlueParrott, FalCom Gaming, calls and media: SteelSeries, Jabra Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn, Facebook and Twitter.

Requirements

• Bachelor’s degree and 1–3 years of relevant experience, or an equivalent combination of education, training, and practical experience
• Experience supporting or working within a sales organization. This could include: Sales operations or sales support Administrative support for sales or commercial teams Direct experience as part of a sales team
• Proficiency with Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint); experience with CRM or ERP systems
• Strong collaboration skills and the ability to build and maintain positive cross‑functional relationships
• Proven ability to stay organized, manage multiple priorities, and follow through on details in a fast‑paced environment
• Clear and professional communication skills, both written and verbal

Responsibilities

• Optimize team workflows
• Establish and manage workflows and processes to efficiently handle the team’s assigned workload
• Identify opportunities to streamline and improve existing processes.
• Support customer pricing activities
• Partner with Sales to submit and update customer price requests within defined processes
• Assist with pricing‑related questions, helping to resolve issues quickly and professionally
• Support the tracking and coordination of special pricing programs, ensuring alignment with price management guidelines
• Manage sample orders and tracking
• Own the order and tracking process for customer sample and evaluation units requested by Account Managers
• Ensure timely communication of status updates to internal stakeholders.
• Support distribution and channel accounts
• Assist distribution and channel account managers with administrative and operational tasks
• Provide clear visibility into order status, including order tracking, in‑transit orders, backlog, and inventory on hand
• Lead and opportunity management
• Support Sales Management and Account Managers with lead management
• Monitor and distribute leads from reseller programs, campaigns, and tradeshows to the appropriate owners
• Help ensure leads are handled in a timely and consistent way
• Coordinate with Marketing
• Work closely with Marketing to submit, track, and help expedite customized and standard marketing collateral requests
• Support alignment between sales activities and marketing initiatives
• Team calendar and coverage coordination
• Maintain and update the master team calendar to reflect sales coverage at team meetings, industry tradeshows, channel partner and strategic alliance activities, PTO schedules, and other key events
• Help ensure stakeholders have clear visibility into team availability and coverage
• Meeting and event coordination
• Support management in planning and facilitating virtual and on‑site team meetings
• Prepare and maintain agendas, capture key actions and decisions, and follow up on post‑meeting activities
• Executive and management support
• Provide administrative support to executives and management team members as needed, ensuring high standards of accuracy, confidentiality, and professionalism

Benefits

• To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level