Sales Support Administrator - SAP (Shelton, CT)
About The Position
Job Responsibilities: Accurately create and modify service contract quotes and service contracts, resulting in a high efficiency workload. Ensure timely maintenance of records in SAP and Salesforce, or other Sales Automation tools. Validate the integrity of purchase orders against quotes and renewal quotes against the prior contract. Ensure discounts and payment terms on quotes and/or contracts conform to the PE approval process. Knowledge of invoicing procedures in order to accurately process service contract cancellations, credits, and re-bills. Commitment to thoroughly resolving AR related inquiries. Provide guidance and assistance to sales representatives and field partners using critical thinking and approved service contract SOPs. Manage external and internal queries in a professional, client-oriented manner (requests for quotes, pricing, terms & conditions, etc.). Collaborate with key stakeholders to develop bids and RFQ responses, oversee government service contract quote preparation, monitor progress, address potential issues, and implement follow-up plans. Use critical thinking and system knowledge to identify and correct errors independently. Systems Utilized: SAP, Salesforce, Excel, Word, Outlook, Teams Location: This is an on-site position based in Shelton, CT and may require minimal travel.
Requirements
- BA in business or related service industry experience preferred.
- 3+ years of administrative experience working in SAP.
- Strong technically.
- Capability to work accurately and quickly, managing tasks through prescribed processes, with critical thinking to bridge process gaps on non-standard tasks.
- Aptitude to develop solutions to problems.
- Commitment to accuracy and quality work; ability to add value.
- Strong attention to detail.
- Ability to work under flexible and dynamic conditions to meet deadlines.
Nice To Haves
- Salesforce experience preferred.
- Legal administrative experience preferred.
Responsibilities
- Accurately create and modify service contract quotes and service contracts, resulting in a high efficiency workload.
- Ensure timely maintenance of records in SAP and Salesforce, or other Sales Automation tools.
- Validate the integrity of purchase orders against quotes and renewal quotes against the prior contract.
- Ensure discounts and payment terms on quotes and/or contracts conform to the PE approval process.
- Knowledge of invoicing procedures in order to accurately process service contract cancellations, credits, and re-bills. Commitment to thoroughly resolving AR related inquiries.
- Provide guidance and assistance to sales representatives and field partners using critical thinking and approved service contract SOPs.
- Manage external and internal queries in a professional, client-oriented manner (requests for quotes, pricing, terms & conditions, etc.).
- Collaborate with key stakeholders to develop bids and RFQ responses, oversee government service contract quote preparation, monitor progress, address potential issues, and implement follow-up plans.
- Use critical thinking and system knowledge to identify and correct errors independently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
