Sales Support Administrator (Quoting Specialist)

Element Materials Technology • Acton, MA

4d • $32 - $38 • Onsite

About The Position

Join Element’s Santa Fe Springs laboratory , an FDA-registered, ISO/IEC 17025-accredited facility specializing in pharmaceutical testing, trace-metal analysis (ICP-MS), extractables and leachables studies, raw material and packaging evaluation, and method development . Our Santa Fe Springs team partners with pharmaceutical and healthcare manufacturers to ensure the quality, safety, and compliance of products across the supply chain—helping clients bring reliable, high-performing solutions to market efficiently. As a Sales Support Administrator (Quoting Specialist) , you’ll serve as a vital connection between our customers, laboratory, and sales teams —preparing accurate, timely quotes that align with technical, operational, and commercial requirements. This role blends analytical precision with strong communication , ensuring every proposal reflects Element’s dedication to scientific integrity, regulatory excellence, and outstanding client service . You can read more about the work our Santa Fe Springs lab does here: EMT Santa Fe Springs CA Lab Page $32-$38hr DOE Site Status : 100% On-Site

Requirements

• Bachelor’s degree in a scientific, business, or related field , or equivalent professional experience.
• Prior experience in quoting, pricing, or sales support within a pharmaceutical testing, analytical laboratory, or life sciences environment strongly preferred.
• Strong analytical and problem-solving skills with the ability to translate complex technical data into clear, customer-friendly proposals.
• Excellent communication and interpersonal skills for collaboration across laboratory, sales, and client teams.
• Proficiency in Microsoft Office (especially Excel) and familiarity with CRM or ERP systems .
• Ability to manage multiple priorities and deadlines in a fast-paced, highly regulated environment, maintaining accuracy and compliance.

Nice To Haves

• Familiarity with pharmaceutical testing workflows , including trace-metal analysis, extractables & leachables, raw material and packaging evaluation , or other regulated laboratory testing is a plus.

Responsibilities

• Prepare detailed and accurate quotations for pharmaceutical testing services, including trace-metal analysis (ICP-MS), extractables and leachables studies, raw material and packaging evaluation, and method development.
• Collaborate with laboratory scientists, project managers, and the sales team to ensure quotes accurately reflect scope, timelines, and technical requirements.
• Interpret and communicate complex testing protocols, regulatory requirements (FDA, ISO/IEC 17025), and client specifications to develop compliant cost proposals.
• Track and manage quotation requests from initiation through approval, maintaining alignment with operational capacity and client expectations.
• Support business development efforts by providing timely and technically sound pricing to drive client satisfaction and project success.
• Ensure all quotes and associated documentation meet Element’s quality and compliance standards.
• Contribute to continuous improvement initiatives in quoting accuracy, process efficiency, and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees