Sales Support & Admin Specialist
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Who We Are: The Sales Support & Administration Specialist is responsible for providing tactical and analytical support to assist sales reps in achieving their sales and territory goals by managing their business more effectively through troubleshooting order process delays/issues, acting as a subject matter resource for internal (Sales) and external (healthcare team) customers, and promoting use of RH Sales Tools. Additionally, this role manages the administration of the Sales onboarding & termination process as well as Acute Care contract programs.
Requirements
- Advanced knowledge of Respiratory Health business & processes
- Associate’s degree in related field, or equivalent work experience
- 3+ years industry experience required and progressive experience in a customer service role
- High level of reasoning ability to successfully resolve a variety of patient, clinical and business issues
- Strong critical thinking and problem-solving skills
- Exceptional written, verbal, and interpersonal communications and presentation skills
- Detail orientated with superior planning and organizational skills
- Proficiency in Microsoft Office Software
- Third Party payer experience preferred
- Experience with TIMs, Salesforce.com, JDEdwards, and Power BI preferred
Responsibilities
- Triage inquiries from RH Sales related to home care orders including description and/or clarification of internal processes, current state, and insurance/patient coverage.
- Manage selected accounts in open territories by proactively reaching out and providing follow up when requested.
- Lead initiatives to support organizational efficiencies based on strategic pillars.
- Resolve order processing delays and issues by collaborating with Patient Care Services and sales.
- Identify and raise process improvement opportunities to alleviate administrative burden for RH Sales.
- Manage incoming calls from healthcare teams and hospital discharge planners.
- Promote an understanding of how to apply sales tools to manage & drive sales growth.
- Make recommendations to leadership on how to accelerate revenue based on vast knowledge of our customer based.
- Proactively manage patient pipeline and partner with Patient Care Services to ensure order efficiency for assigned accounts.
- Provide assigned accounts with exceptional customer service: Exceed expectations when fulfilling customer requests Deliver timely patient follow-up Prepare quarterly business reviews in collaboration with sale representative Act as subject matter expert of our internal process and function as liaison between internal teams & accounts as needed
Benefits
- Baxter offers comprehensive compensation and benefits packages for eligible roles.
- Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
- Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
- We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
- Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
