Sales Supervisor – Call Center Leadership Opportunity
About The Position
OnPoint CX Solutions is hiring a hands-on Call Center Sales Supervisor to lead and grow a high-performing sales team in our Henderson office. This is an ideal role for a strong sales professional who enjoys coaching others, driving results, and leading from the front in a fast-paced call center environment. As a Call Center Sales Supervisor, you will be assigned to a specific campaign and a team of sales agents. You will support agents through live call coaching, call tagging, objection handling, and performance tracking to help drive daily and weekly sales goals. This is a working supervisor role — you’ll stay close to the phones, lead by example, and actively assist agents in closing sales. Supervisors report directly to the Sales Floor Director and play a key role in developing talent and improving overall team performance. OnPoint CX Solutions is a growing business process outsourcing (BPO) company specializing in call center sales, customer care, retention, and back-office support, primarily within the energy sector. We help businesses and consumers navigate energy options through knowledgeable, results-driven sales teams. If you’re a sales-driven leader with a can-do attitude, a passion for helping others succeed, and the desire to grow with a fast-scaling company, we’d love to hear from you. Applications are reviewed daily.
Requirements
- Strong sales experience required; prior leadership, floor lead, or mentoring experience is a plus
- Proven ability to coach, motivate, and develop sales talent
- Confident pulling calls, closing sales, and providing real-time feedback
- Excellent communication, organization, and problem-solving skills
- Ability to multitask and pivot quickly in a fast-paced call center environment
- Results-driven mindset with strong accountability and reliability
- Comfortable using CRMs, call center systems, and multiple computer screens
- Open availability required (standard hours Monday–Friday, 5:45 AM–2:30 PM; may vary)
- In-office position at our Henderson, NV location
Nice To Haves
- prior leadership, floor lead, or mentoring experience is a plus
Responsibilities
- Lead, coach, and support a small team of sales agents on an assigned campaign
- Monitor live and recorded calls; provide real-time coaching and feedback
- Tag calls to assist agents with closing sales and overcoming objections
- Hold agents accountable for attendance, KPIs, productivity, and sales targets
- Track daily and weekly team performance and ensure goals are met
- Identify coaching and training needs; recommend agents for additional training
- Communicate team performance updates and insights to the Sales Floor Director
- Foster a positive, performance-driven, and supportive team culture
Benefits
- Weekly salary plus performance bonuses
- Clear growth and promotion opportunities
- Hands-on leadership training and ongoing support
- High-performance, team-oriented sales environment
- Recognition programs and performance incentives
- Casual dress code and energetic workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
