Sales Supervisor

SCS Interiors, Inc. • Duluth, MN

7d

About The Position

Position Overview
SCS Interiors is seeking an internal candidate for the Sales Supervisor role. This position provides leadership and oversight of the Account Managers and Billing Specialist while ensuring excellent customer service, accurate documentation and billing, and strong coordination between Sales, Production, and Quality.

This role is ideal for a team-oriented leader who enjoys auditing customer purchase orders and production job travelers, conducting process improvement exercises, collaborating with other departments, and working in a manufacturing environment. As the leader of our inside sales team, we are seeking someone dedicated to customer satisfaction and accuracy of paperwork, as these are crucial components to our department.

Requirements

• Minimum 2 years of supervisory experience or completion of applicable on-the-job training
• Prior ERP or database system experience required
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong communication and leadership skills
• Ability to read CAD drawings / blueprints
• Ability to sit, stand, and walk for extended periods
• Ability to push/pull up to 25 lbs
• Ability to reach, crouch, and use hands/fingers
• Ability to see in color and communicate clearly in English
• Ability to use Microsoft Office / Google Suite proficiently
• Ability to use PCs, printers, and other technology standard with an office supervisory role
• Two years of prior supervisory experience is required or completion of on-the-job-training (OJT) with preference placed on prior experience within a manufacturing setting,
• Prior experience working with an ERP system or CRM database is required

Nice To Haves

• Manufacturing environment experience preferred
• ISO, Kaizen or continuous improvement experience preferred
• Previous experience working with and implementing Kaizen principles is strongly preferred.

Responsibilities

• Supervise and support Account Managers and Billing Specialist
• Ensure accurate contract reviews, work orders, material ordering, and job travelers are completed by the team
• Review orders, routing steps, and audit bill of materials
• Ability to fill in for any team member as needed
• Monitor open and past-due orders and ensure timely customer communication
• Oversee invoicing, document retention, and unbilled shipments
• Manage customer complaints and resolutions
• Serve as liaison between Sales, Production, and Quality
• Utilize ERP system daily to manage work orders, reports, and workflow
• Attend daily Planning Meetings and collaborate cross-functionally
• Hire, train, coach, and develop employees
• Ensure the team has sufficient cross-training in place and up-to-date
• Conduct performance evaluations and address performance concerns
• Ensure training documentation and cross-training within the department
• Participate in Safety, Quality, annual continuing education, and continuous improvement (Kaizen) initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed