Sales Supervisor

Gamers Choice•New York, NY

20d•$25 - $35•Onsite

About The Position

We’re looking for a Retail Sales Supervisor to help lead our sales floor, support our team, and ensure an exceptional experience for every customer who walks through our doors.

Requirements

High school diploma or GED.
Previous retail or customer service experience in supervisory roles.
Strong communication, organization, and problem-solving skills.
Ability to lead by example and remain calm in a fast-paced environment.
Comfortable standing, walking, bending, and moving for extended periods.
Ability to frequently lift and carry up to 50 lbs.
Experience working with POS systems and basic cash handling.
Reliable, punctual, and adaptable with a strong sense of ownership.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Nice To Haves

Knowledge of trading card games such as Yu-Gi-Oh!, Pokémon, One Piece, Riftbound, or Disney Lorcana.
Experience supporting events, tournaments, or community-driven retail spaces.

Responsibilities

Lead by example in delivering outstanding customer service and sales support.
Create a welcoming, inclusive, and high-energy store environment.
Assist customers with product knowledge, recommendations, and purchases.
Resolve customer concerns and escalations professionally and effectively.
Support and drive sales initiatives, promotions, and upselling strategies.
Supervise and support Retail Associates during daily shifts.
Provide on-the-floor coaching, feedback, and guidance to team members.
Assist with training and onboarding of new hires.
Help foster a positive, collaborative, and accountable team culture.
Communicate expectations clearly and ensure policies and procedures are followed.
Open and close the store as scheduled, including cash handling and shift reporting.
Ensure the sales floor is clean, organized, and visually appealing at all times.
Oversee restocking, merchandising standards, and product presentation.
Maintain knowledge of current promotions, inventory, and store policies.
Assist with inventory counts, loss prevention, and stock accuracy.
Support receiving, unpacking, and organizing incoming shipments.
Monitor inventory levels and communicate restocking needs.
Assist with online order fulfillment, including picking, packing, and shipping.
Ensure warehouse and back-of-house areas remain clean, safe, and organized.
Help support in-store events, tournaments, and community gatherings.
Act as a point of contact on the floor during busy events and peak hours.
Represent Gamer’s Choice with professionalism and enthusiasm both in-store and online when needed.