Sales Specialist, Short Hills

Hermès•Short Hills, NJ

9h•Onsite

About The Position

The Hermès Short Hills boutique, opened in 2011, focuses on providing extraordinary service to clients within the Northern Region. This Sales Specialist position reports to the Managing Director and involves collaborative work with sales and selling support teams to enhance the client experience in a fast-paced, luxury environment. The primary responsibilities include achieving selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

Requirements

2+ years of experience in sales
Strong relationship development and impeccable communication skills
Even-tempered with ability to continuously multi-task
Self-starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance

Nice To Haves

experience in a luxury environment preferred

Responsibilities

Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall customer experience.
Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times.
Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application.
Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).
Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.