Sales Specialist I

Generac Power Systems • South Burlington, VT

18d • $18

About The Position

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase. Primary Purpose The Sales Specialist is an Inbound contact center representative responsible for maximizing sales at the highest dollar value possible within the limits of ethics, call type, call volume and customer rapport.

Requirements

• High School Diploma/GED or equivalent
• 1-3 months of customer service or sales experience and/or training
• Basic computer skills and the ability to learn new software

Nice To Haves

• Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
• Meticulous data entry skills
• Customer Service skills
• Time management skills
• Sales and upselling skills
• Ability to learn and understand outdoor power equipment and its applications
• Ability to safeguard confidential customer information

Responsibilities

• Answer incoming customer calls.
• Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
• Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
• Explain to customers how, when and where products would best be suited.
• Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
• Proactively recommends product (by name) based on the discovery of customer’s needs.
• Adhere to objectives established for call quality.
• Adhere to the standards set for attendance and schedule adherence.
• Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
• Bring important information to a supervisor or leads attention.
• Stay up to date on products, product information, and training opportunities.
• Other Duties as assigned.

Benefits

• This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.”

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED