Sales & Service Technician

Dyson•Las Vegas, NV

About The Position

This is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity. Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products Properly manage parts usage and inventory as required and/or directed Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates Input customer sales information into Dyson POS system in order to process orders efficiently Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary Ensure all process activity is communicated and Dyson service levels are understood and exercised Assist Service Team in escalated repair instances

Requirements

6+ months in a customer service and/or sales related position
High level ability to troubleshoot product faults and provide proper resolution.
Basic electrical and mechanical knowledge preferred
Strong written, verbal and interpersonal communication skills; strong presentation skills required
Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
Ability to lift and move up to 50 lbs.
High School Diploma or equivalent preferred
Must be at least 18 years of age

Nice To Haves

SharePoint experience a plus
Basic electrical and mechanical knowledge preferred
High School Diploma or equivalent preferred

Responsibilities

Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
Properly manage parts usage and inventory as required and/or directed
Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
Input customer sales information into Dyson POS system in order to process orders efficiently
Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
Ensure all process activity is communicated and Dyson service levels are understood and exercised
Assist Service Team in escalated repair instances

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability