Account Executive - Sales Service Rep - Corrugated Packaging

Hood Container Corporation • Chicago, IL

11h • $65,000 - $75,000 • Remote

About The Position

The Sales Service Representative (SSR) serves as a key liaison between customers, sales, and production teams to ensure accurate and timely order processing, exceptional service delivery, and strong customer relationships. This role supports the sales organization by managing day-to-day customer needs, coordinating order fulfillment, and providing proactive communication to deliver an outstanding customer experience.

Requirements

• Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 2+ years of customer service or inside sales experience in manufacturing, packaging, or corrugated industry strongly preferred.
• Knowledge of corrugated packaging terminology, converting processes, and design specifications a plus.
• Strong computer skills, including proficiency with ERP (e.g. Amtech) and Microsoft Office applications (Excel, Outlook, Word).
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Team-oriented mindset with a commitment to customer satisfaction and operational excellence.
• Ability & interest to grow into an outside / new business sales role

Nice To Haves

• Knowledge of corrugated packaging terminology, converting processes, and design specifications a plus.

Responsibilities

• Serve as the primary internal contact for assigned customer accounts.
• Process customer orders accurately through the ERP system, verifying pricing, specifications, and delivery dates in partnership with customer service.
• Communicate order status, changes, and delivery schedules to customers and internal departments.
• Coordinate with production scheduling, shipping, and design teams to ensure timely fulfillment of orders.
• Prepare and maintain sales reports, order tracking logs, and customer documentation as needed.
• Support sales team with quotes, sample requests, customer inquiries, and prospect research.
• Manage complaint resolution, credits, and returns in coordination with the quality and production teams.
• Monitor inventory levels and collaborate with planning teams to manage repeat or blanket orders.
• Identify opportunities to improve customer satisfaction, efficiency, and profitability.
• Participate in continuous improvement initiatives related to order flow, customer communication, and data accuracy.

Benefits

• Vehicle Reimbursement Program
• Travel & Expense Account
• Phone Allowance
• full benefits package; see details on Hood Container Benefits at www.hoodcontainer.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree