Sales & Service Manager - Brownsboro Rd

Republic Bancorp, Inc.•Louisville, KY

33d

About The Position

The Sales and Service Manager is responsible for managing the day-to-day operations and client experience within the banking center. This includes encouraging and cultivating a strong sales environment through modeling daily sales focused behaviors for the team. This position is expected to hold their team accountable to those activities that ensure an efficient, smooth, professional client experience and meet banking center expectations.

Requirements

Minimum of 2 years of banking experience required.
Minimum of 2 years of retail sales experience required.
Previous supervisor experience required or prior successful completion of Republic Bank Supervisor/Leadership training.
Basic computer skills required.
Proficiency in Microsoft Office products and internet applications.
Excellent verbal communication skills.
Self-motivated and able to work in a team environment.
Well organized, detail oriented, and able to multi-task.
Possess strong decision-making ability and problem-solving skills to offer a variety of solutions.
High level of professionalism and ability to lead each team by example.
Limited out-of-town travel is required for training purposes for those outside of the Louisville Market.
Flexible work schedule that will include some evenings, weekends and overtime.
Stay abreast of new developments, best practices, and statutory and regulatory changes.
Regular and predictable physical presence at the worksite is an essential function of this position.

Nice To Haves

English/Spanish speaking and reading ability preferred.

Responsibilities

Ensure that the daily banking center operations run smoothly, and the Republic Experience is delivered consistently.
Sell, open, and maintain retail deposit and loan products to consumer and business clients by soliciting the existing client base and walk in clients, and by establishing referral networks. May pull a cash drawer as needed.
Efficiently operate in the consumer loan application system for applications that include credit card applications, unsecured loans, auto loans and other consumer loans.
Assist in the development and delivery of the banking center goals and business strategies.
Direct staff career development through internal and external training programs.
Manage daily and monthly reports, including depository overdrafts and appropriately resolve pertinent problems.
Perform cash drawer audits throughout the year to ensure policies, procedures, and audit compliance among the banking center staff.
Handle and resolve client escalated issues.
Make decisions on check cashing, hold determinations according to authority limits; manage outages and fraud.
Ensures all exception and pending items are cleared within the specified time frame.
Approve and sign off on waived fees, cashier's checks, wires and GL tickets.
Community involvement around the Banking Center, including neighborhood associations and business networking groups.
Maintain all banking center audit, compliance, and document retention expectations among assigned banking centers.
Know compliance responsibilities and particular requirements affecting your area of responsibility, incorporate these requirements into your business processes and procedures, perform ongoing monitoring and periodic self-assessments including reporting and corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures.
Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.