Sales & Service Manager, Turf Care Equipment

SMITH TURF & IRRIGATION LLC•Charlotte, NC

About The Position

The TCE Sales & Service Manager leads profitable sales growth, market share expansion, and sales execution for Smith Turf & Irrigation's Turf Care Equipment portfolio of Outdoor Power Equipment product lines and services across North Carolina, South Carolina, Virginia, and Tennessee. · This position reports to the Director of Landscape & Grounds and serves as the senior TCE sales leader for the company. · The role leads regional TCE sales strategy, supplier planning, service coordination, forecasting, inventory planning, and customer development. · This position directly manages TCE Outside Sales Account Executives and works with Lead Branch Managers and branch service teams to align sales activity, equipment support, and customer experience.

Requirements

7+ years of progressive sales leadership experience in outdoor power equipment or related distribution industry
Strong knowledge of landscape equipment products and contractor customers’ needs
Proven ability to drive profitable growth and manage margins
Advanced proficiency in MS Excel, MS Word, and PowerPoint
Ability to travel extensively throughout NC, SC, VA and TN

Nice To Haves

Bachelor’s degree in business management or related field
Multi-state sales management experience strongly preferred

Responsibilities

Develop and execute a multi-state TCE sales strategy aligned with company growth objectives.
Lead annual sales planning by supplier and product category, including forecasts, gross profit targets, market share goals, and promotional plans.
Drive sales, margin, pricing, rebate, and market share performance across the region.
Lead supplier program reviews, booking decisions, and product selection with branch leadership and outside sales teams.
Build and maintain supplier and manufacturer relationships that support growth, service expectations, and issue resolution.
Evaluate new products and line extensions to strengthen the company's equipment offering and market position.
Stay current on product changes, market trends, and competitive activity, and represent the company at industry events and trade associations.
Lead, coach, and develop TCE Account Executives across North Carolina, South Carolina, Virginia, and Tennessee
Conduct ride-a longs, performance reviews, and coaching sessions to improve accountability, sales execution, and customer engagement
Ensure disciplined use of CRM and Simon Connect for activity tracking, pipeline management, forecasting, and reporting
Monitor weekly activity, monthly forecasts, and pipeline accuracy to support decisions and resource planning
Deliver quarterly performance updates and strategic sales reviews to the Director of Landscape & Grounds
Coordinate with branch service operations on standards, pricing, promotions, supplier requirements, and equipment support for the products the company sells
Work with Lead Branch Managers and service teams to improve responsiveness, equipment up time, and customer satisfaction
Partner with supplier representatives and internal stakeholders to resolve escalated service issues, including coordination with service trainers, the warranty administrator, branch teams, and customers
Coordinate demo readiness, service scheduling, warranty resolution, rental equipment oversight, and trade-in equipment management with branch leadership.
Align inventory with sales demand through accurate forecasting, booking plans, and promotional strategies within company inventory guidelines
Monitor turns, sell-through, excess inventory, backorders, and shrink, and take corrective action with management and purchasing
Review aging and obsolete inventory and lead markdown or clearance plans that support cash flow and inventory turns
Participate in regional inventory planning and equipment stocking discussions
Work with marketing and operations training teams on store merchandising initiatives that support sales plans
Build relationships with landscape contractors, sports field and grounds customers, municipalities, institutions, and other commercial accounts
Drive business development in landscape professional, sports field, and grounds markets while supporting cross-selling with the golf segment and LPG businesses
Participate in customer training events, equipment demonstrations, association meetings, and market development events
Deliver product presentations that support customer relationships and market presence
Track state contract bids and related administrative requirements that support public sector opportunities