Sales & Service Intern - Summer 2026

CCU • Lake Forest, IL

8d • $19 - $21 • Onsite

About The Position

Consumers Credit Union (CCU) is one of the largest, fastest growing credit unions in Illinois! Every year we look for a diverse group of hardworking students to join our IGNITE Intern Program. What does IGNITE mean to us and what can you expect? I nterns G rowing, N etworking, and I nnovating through T ransformational E xperiences. We hire college students because we believe in fresh ideas. These are not paper pushing, copy making internships. We provide real work experience to our Interns. During the Program you will interact with and get exposure to multiple departments and leaders throughout the Credit Union. You'll learn firsthand why we are a certified Great Place to Work and experience our awesome team atmosphere by working with other Interns on projects, volunteering in the community, and participating in events and educational sessions. Our intent is to create a future career path for students who have an interest in the financial services industry. IGNITE is designed to expose you to a variety of opportunities while fostering growth and learning. We are seeking students that are interested in a Summer 2026 internship supporting Sales & Service . The Sales & Service Intern will report to the VP of Remote Sales & Service and will assist with a few projects related to our member-facing technology. The systems include: Virtual Assistant (VA) technology, Phone technology, the Customer Relationship Management (CRM) system, the Collections/Repossession system, and the Loan Operating system. This work will include analyzing member call and chat data to uncover more ways for the virtual assistant technology to be more successful; helping to build and enhance messaging for collections outreach campaigns; working to help build better processes within our core systems; partnering with our phone call overflow provider to measure success and look for improvements.

Requirements

• Currently attending an accredited college or university
• Rising juniors and seniors working toward a bachelor's degree in Business, Finance, Economics, Marketing, Data Analytics or related business major. Rising sophomores may be considered
• Minimum 3.0 GPA
• Ability to work 32 hours per week for the summer (generally 8:00-5:00 Monday-Thursday) for the duration of the 12-week program (5/26/2026 – 8/13/2026). The schedule will involve onsite days based in Lake Forest, IL. Local candidates only
• Proficient with Word, PowerPoint, Excel and the wider Microsoft Office suite including email, calendaring, and instant messaging
• Problem solving and critical thinking skills
• Ability to comprehend data and additional information to form ideas that will help improve results
• Knowledge of and interest in Artificial Intelligence (AI)
• Professional written and verbal communication skills
• Ability to work independently after receiving work direction

Nice To Haves

• Experience with using software such as ChatGPT and Canva is a plus!

Responsibilities

• Analyzing member call and chat data to uncover more ways for the virtual assistant technology to be more successful
• Helping to build and enhance messaging for collections outreach campaigns
• Working to help build better processes within our core systems
• Partnering with our phone call overflow provider to measure success and look for improvements

Benefits

• Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
• The internship is a seasonal part time position and is not eligible for most benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 501-1,000 employees