Sales & Service Coordinator
About The Position
Are you energized by a workday filled with customer conversations, scheduling support, and coordinating details that keep both sales and service teams moving smoothly? Why You'll Love Working with Us: Collaborative Workstyle: Work closely with sales, service techs, operations, and engineering, building meaningful connections across the company. Strong Customer Connections: Foster long-term relationships with a loyal customer base that recognizes and trusts our work as the recognized standard for propane systems. Values You Can Trust: Grow with a company that lives by hard work, attention to detail, reliability, and genuine care for customers and coworkers. Forward-Thinking Environment: Enjoy the stability of a well-respected company that embraces new technology, invests in its people, and creates room for growth—celebrating milestones together through traditions like our Christmas breakfast and summer picnic. Family-Run Culture: Join a tight-knit team where people know your name, relationships matter, and integrity shapes how we work and serve. Hiltz Propane Systems has been designing, engineering, installing, and servicing bulk propane systems for retail, industrial, and commercial clients since 2011. Known as the recognized standard for propane systems, we take pride in delivering safe and dependable solutions that customers trust. Our culture is built on hard work, attention to detail, integrity, and reliability as we genuinely serve people and their communities. What You'll Do as a Sales & Service Coordinator: Coordinate customer sales and service appointments, including scheduling site visits and technician schedules. Handle initial inbound calls and emails from new and existing customers. Support the sales team by tracking leads, following up, and maintaining organized information. Provide leadership with regular updates on sales activity, customer needs, and key metrics. Manage advertising materials and assist with planning annual trade shows and industry exhibitions. Maintain memberships in regional associations and organize meeting schedules and attendance. Promote the company's safety program by modeling safe practices and encouraging a safety-first mindset. Work as a collaborative team member by sharing information, supporting special projects, and maintaining strong communication across departments. Travel occasionally for site visits or trade shows, generally less than 10% of the role.
Requirements
- Experienced: Has 1+ year in clerical or administrative work, 2+ years in customer support, and 1+ year scheduling, routing, dispatching, or supporting sales, with an associate degree in Business or related field preferred.
- Organized: Keeps schedules, appointments, and lead tracking accurate and on time.
- Strong Communicator: Interacts clearly with customers and coworkers while creating positive customer experiences.
- Adaptable: Adjusts smoothly to changes in service needs, schedules, or event plans.
- Collaborative & Dependable: Works well with multiple departments, supports team projects, and follows through reliably.
- Computer Skills: Proficient in Google Suite and/or Microsoft Office, with 1+ year of CRM experience preferred, and familiarity with dispatching software or AI tools a plus.
Nice To Haves
- 1+ year of CRM experience preferred
- familiarity with dispatching software or AI tools a plus
- associate degree in Business or related field preferred
Responsibilities
- Coordinate customer sales and service appointments, including scheduling site visits and technician schedules.
- Handle initial inbound calls and emails from new and existing customers.
- Support the sales team by tracking leads, following up, and maintaining organized information.
- Provide leadership with regular updates on sales activity, customer needs, and key metrics.
- Manage advertising materials and assist with planning annual trade shows and industry exhibitions.
- Maintain memberships in regional associations and organize meeting schedules and attendance.
- Promote the company's safety program by modeling safe practices and encouraging a safety-first mindset.
- Work as a collaborative team member by sharing information, supporting special projects, and maintaining strong communication across departments.
- Travel occasionally for site visits or trade shows, generally less than 10% of the role.
Benefits
- Company laptop
- Health, dental, and vision insurance
- Paid Time Off
- Paid holidays
- 401(k) with 3% company match
- Disability & life insurance
- Annual profit sharing based on performance
- Supplemental AllState plans, including accident, critical illness, and other optional coverages
- Christmas breakfast & summer picnic
- A small, family-run, faith-grounded company where people know your name and relationships matter
- A well-respected business with loyal customers and a reputation built on hard work, integrity, and doing things the right way
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
