Sales & Service Coordinator II

Talent Acquisition Team•Indianapolis, IN

23h•$23

About The Position

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. The Herff Jones Rep Support Center is looking for a Sales and Service Coordinator to join our team. This is a fulltime position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits. The Sales and Service Coordinator is responsible for supporting our Sales Partners in the field with excellent customer service and direct sales support. Supporting our Scholastic Sales Representatives requires focusing on administrative duties such as contract/order submission, systems updates, interdepartmental coordination, and other CS functions. Each Sales and Service Coordinator is assigned a geographic territory of business with designated schools and Herff Jones Scholastic Sales Representatives to support. Significant phone and email communication is a key aspect of the role, so excellent communication skills are critical to success. The Rep Support Center is evolving and modernizing alongside the rest of Herff Jones. This means your job may grow and change over time. At present, here are the assigned duties of the Sales and Service Coordinator role:

Requirements

Bachelor’s or Associates degree preferred.
Experience working with sales partners, franchisees, and/or business owners to understand how to build relationships and support their sales initiatives.
Proven success in effectively communicating (listening, writing and verbal) across all levels of an organization to meet product delivery deadlines.
Previous experience in an Account Management or Customer Service role, working with numerous accounts and products.
Strong problem solving and organization skills.
Proven ability to communicate at a high level through email and interpersonal modes of communication; able to support decision making with critical thought, balanced with care and kindness.
Moderate to advanced skills with Microsoft Suite, Adobe products.
Capable of learning new systems/technology.
Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill.
A positive attitude with a focus on the learning the complete product cycle to better service the Sales Partner and the customer (school and student/parent).

Responsibilities

Complete order entry accurately and timely for assigned Sales Partners.
Be proactive in contacting Sales Partners and keeping them informed of account changes including:
Communicating proactively throughout the entire order cycle
Assuring readiness to order
Maintaining order status and confirmation details
Following up on shipping and delivery information.
Manage the successful coordination of Sales Partners calendars of an assigned territory. This includes all aspects of the account management from receipt of order to final delivery (student and school).
Maintain a positive and professional working relationship by communicating with coworkers throughout the corporate structure.
Meet SLA and metric requirements for tickets. This would include responsiveness to questions or concerns from the Sales Partner and internal personnel.
Manage the escalation path to resolve any disappointment, concern, or praise for your Sales Partners.
Support the implementation of new customer engagement systems such as telephony, case management and a department knowledge base.