The Sales & Reservations Specialist

Forest Home•Forest Falls, CA

About The Position

The Sales & Reservations Specialist supports Forest Home’s sales and reservations efforts across multiple programs by focusing on Guest Retreat rebookings, assisting with inbound sales, and providing flexible support to program sales and reservations teams as needed. This role requires a highly adaptable, relational, and organized individual who is comfortable making outbound calls, following up consistently, and delivering excellent customer service. The Specialist will work across seasons and programs, stepping in to assist with outreach, follow-up, and administrative tasks that help move registrations forward. Strong communication skills, attention to detail, and disciplined CRM usage are essential to success in this role.

Requirements

3+ years of experience in sales, reservations, hospitality, customer service, or a related field preferred.
Experience with outbound calling, follow-up communication, or guest-facing roles strongly preferred.
Strong interpersonal and communication skills, with a commitment to hospitality.
Highly organized with excellent attention to detail and follow-through.
Proficient with CRM, registration, or reservation platforms.
Comfortable managing multiple tasks and timelines in a dynamic environment.
Experience working in a camp, retreat center, or ministry context.
Familiarity with event logistics, group housing, and guest communication best practices.
Uphold and support the Mission, Vision and Core Values of Forest Home.
Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
Ability to hear from God and pray for people, both in person and on the phone
Actively supports and participates in the staff spiritual life activities.
Flexibility and willingness to perform a variety of tasks.
Signed statement of faith.
Maintain regular, timely attendance.
Ability to relate to all types of individuals in a gracious manner.
Able to work a flexible schedule that includes weekends.
Comfortable making outbound phone calls and following up persistently.
Strong verbal and written communication skills.
Highly flexible and willing to assist with a wide range of tasks as needs change.
Organized, detail-oriented, and disciplined in CRM usage.
Calm, professional, and guest-focused in high-touch or in-person situations.
Self-motivated with a strong work ethic and strong follow-through.
Able to manage multiple priorities in a fast-paced, seasonal environment.
Be a self-starter.
Ability to provide service with integrity.
Ability to streamline processes through necessary skill sets.
Ability to perform high quality work and accomplish assigned projects.
Strong ability to work well in a variety of team environments.
Servant heart and Christ-like attitude.

Responsibilities

Guest Retreat Rebooking & Sales Support: Lead Guest Retreat rebooking efforts by following a structured cadence of post-retreat calls and emails to secure future bookings
Work with urgency and persistence to reconnect with groups after their retreat concludes
Review historical guest data and contact past retreat groups to encourage return bookings
Work closely with the team member handling inbound Guest Retreat sales to ensure smooth handoffs and consistent communication
Program Sales & Outreach Support: Provide flexible support to program sales efforts by assisting with outreach, follow-up calls, or administrative tasks as needed
Make occasional outbound calls related to program registrations, interest follow-ups, or confirmation needs
Help move prospective guests through the decision-making process by answering questions and directing them to the appropriate team member when needed
CRM & Administrative Excellence: Log all calls, emails, notes, and outcomes accurately in the CRM
Track follow-ups and next steps to ensure opportunities are not missed
Maintain organized records that support team visibility, reporting, and accountability
Program Reservations Support: Assist with summer and winter camp preparation as needed
Support reservation-related tasks during peak seasons, including data cleanup, confirmations, and guest communication
Provide backup support for reservations or sales teams during high-volume periods
Other Duties as Assigned