Reservations Specialist

Westgate Resorts•Ocoee, FL

2d•$16•Hybrid

About The Position

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As an Reservations Specialist , you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home! On-site training beginning February 26th for 90 days, then hybrid/remote Starting at $16/hr ($16.50 for bilingual Spanish) + commission + shift differentials + $100 bonus after successful completion of training and nesting (including meeting required metrics)

Requirements

High school diploma or GED required
2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable! )
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metrics-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening

Nice To Haves

Bilingual English/Spanish is a HUGE plus (additional pay available!)
Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic

Responsibilities

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Call volume expectations: 30–35 calls/day average 40–50 calls/day during peak periods

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs