Sales Representative - Veteran's Lending Group

CrossCountry Mortgage, LLC • Meridian, ID

3d

About The Position

CrossCountry Mortgage’s Sales Representative role serves as the vital connection between incoming leads and Loan Officers, ensuring every client experiences a seamless transition and exceptional service from first contact to application. This role combines relationship management with loan coordination — following up with new inquiries, scheduling consultations, and preparing clients for the next stage in their home financing journey. The Sales Representative communicates with warmth, precision, and professionalism, embodying CrossCountry Mortgage’s commitment to making every mortgage feel like a win. This position supports our Veteran's Lending Group team.

Requirements

• High School Diploma or equivalent.
• 1+ years of experience as a telemarketer or similar sales/customer service role.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient in Microsoft Office Suite (i.e., Word, Excel, PowerPoint and Outlook).
• Veterans are strongly encouraged to apply.

Nice To Haves

• Experience supporting military veterans or active-duty service members, preferred.

Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Schedule initial appointments as well as maintaining database to ensure customer service expectations are met.
• Appropriately classify and distinguish each lead contacted.
• Manage high volume of incoming phone calls.
• Apply training to live interactions with CCM clients both internally and externally.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees