Sales Representative

Fastsigns•Grand Rapids, MI

18d

About The Position

The Sales Representative is responsible for generating new business, strengthening existing customer relationships and driving sales growth through proactive prospecting and face-to-face engagement. This role requires a strong focus on relationship building, customer consultations, and presenting tailored solutions that meet client needs. The Sales Representative partners with Project Managers and the leadership team to ensure a seamless customer experience and achievement of sales goals.

Requirements

Strong communicator with excellent phone and written communication skills
Self-starter with strong time management and organizational skills
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Accuracy, attention to detail, and follow-through
Strong relationship-building and customer service orientation
Proficiency in Microsoft Office and ability to quickly learn CRM/order management software
Bachelor’s Degree or equivalent experience in signage, graphics, or related industry
Proven experience in outside sales or business development, required
Must have valid driver’s license

Nice To Haves

Experience working with CRM software, preferred

Responsibilities

Business Development & Prospecting Identify and pursue new business opportunities through networking, referrals, and targeted outreach
Maintain a pipeline of qualified prospects and follow up on leads consistently
Monitor industry trends and competitor activity to uncover growth opportunities
Customer Engagement & Relationship Management Build and strengthen relationships with new and existing customers
Conduct onsite consultations, surveys, and discovery meetings to understand project requirements
Educate customers on FASTSIGNS’ in-house manufacturing capabilities and full range of solutions
Set clear project expectations regarding timelines, deliverables, and costs
Sales Process & Project Collaboration Prepare and present accurate quotes, estimates, and proofs to customers
Collaborate with Project Managers to design solutions that meet customer budgets, needs, and timelines
Develop and execute proactive sales plans to increase order volume and revenue from key accounts
Ensure thorough customer/project follow-up to drive satisfaction and repeat business
Partner with Inside Sales, Project Managers, and the leadership team to ensure a seamless customer experience