Sales Representative Purewick RX Specialist

BD • Stuart, FL

3d

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Position Purpose As a Purewick Rx Specialists, you will manage the end-to-end intake and reorder processes for Purewick reimbursement customers. You will ensure seamless enrollment in Liberator's supply program by collaborating with multiple lead and referral sources. Throughout each customer's journey, you will deliver personalized, white-glove service and support to uphold the highest standards of satisfaction and compliance.

Requirements

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
• A bility to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply intermediate math skills .
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Word Processing software, Excel, Access and/ or other database software.

Nice To Haves

• Experience with Salesforce and Brightree.

Responsibilities

• Effectively communicate the PureWick™ system's features and benefits to customers, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols while handling both inbound and outbound calls with empathy and professionalism.
• Conduct initial and follow-up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels including phone calls, web chat, and email to provide timely and accurate assistance.
• Maintain detailed records of all customer interactions in CRM and call tracking systems, ensuring accurate notation of account details to facilitate proper follow-up and comprehensive customer service.
• Consistently meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines.
• Work collaboratively across the organization to support customers, maintain a positive work atmosphere that embodies Liberator's philosophy of professional excellence, and demonstrate high attention to detail in all tasks and projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees