Sales Representative, PCGS

Collectors

35d • Hybrid

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. We’re looking for a Sales Representative to join our PCGS Sales Team. You’ll report to the PCGS Director of Sales and work from our Santa Ana, CA office with up to 10% travel each year (traveling once per quarter). Hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

Requirements

• 2+ years of proven sales experience
• Effective communicator and highly collaborative team player, both internally and externally, to resolve conflicts, solve problems and, most importantly, deliver what is promised to the customer to maintain and continue generating business
• Ability to be knowledgeable and credible when speaking about our product and brand when presenting/communicating with customers and represent the company well
• Demonstrated expertise in the collectibles market, continuously building upon the knowledge base of our product/market to generate sales (e.g. learning hobby lingo/terms, understanding market challenges, values of collectibles, etc.)
• Organized and efficient is a sales approach since performance is based, in large part, on submissions and average sales price metrics
• Ability to travel as needed, up to but not limited to several times per month. This may include car travel or cross-country plane travel or travel outside of the US
• Must have a valid and current driver’s license

Responsibilities

• Develop strong, ongoing relationships with customers by conducting regular phone call check-ins and site visits to customers’ locations
• Manage dealer and VIP accounts and provide regular updates on in-house orders
• Work alongside Operations to meet specific order deadlines
• Resolve customer complaints by investigating issues that may arise
• Monitor competition by gathering information on new products and pricing
• Understand CPU, turn around times and other metrics for sales strategy alignment
• Work cross functionally with marketing for client projects and sales initiatives
• Strategize with Director of Sales to boost show submission performance and reduce dealer activity churn
• Report and study performance of dealers to accurately hit AOP and OKR targets for vintage and show coin customers
• Study existing and potential volume of dealers (vintage and show)
• Attend local and national coin shows as needed

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed