Sales Programs and Operations Specialist

Astound Broadband•New York, NY

6d•$46,000 - $80,000

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Sales Programs and Operations Specialist: The Sales Programs and Operations Specialist supports core sales activities by managing the sales pipeline, coordinating business development initiatives, and delivering actionable insights to senior leadership. The role includes preparing sales materials, maintaining and updating sales support systems, and collaborating with cross‑functional teams to drive stronger sales performance. The Sales Programs and Operations Specialist analyzes sales data to uncover trends, designs and delivers training programs, and ensures effective use of sales tools such as CRM platforms. The role serves as a bridge between sales operations and sales enablement - evaluating performance, executing strategic initiatives, and providing ongoing support to sales leaders and teams. Key responsibilities span data analysis, process optimization, technology implementation, and coaching to enhance sales capabilities.

Requirements

1-3 years of experience in sales operations, sales enablement, or a similar role.
Experience with CRM software and other sales-related tools.
Experience developing training content or onboarding programs.
Strong analytical skills and proficiency in data analysis tools.
Excellent communication and presentation skills, Storytelling with data.
Ability to work collaboratively within a team and across departments.
Detail-oriented with strong organizational skills.
Ability to analyze and refine sales processes to increase efficiency and effectiveness across teams.
Excellent project management skills, with the ability to coordinate cross‑functional initiatives and manage multiple priorities.
High school diploma or equivalent required.
Bachelor's degree is a plus.
Major in Business, Marketing, Communications, or related fields.

Nice To Haves

Preferred experience in Salesforce, Hubspot, and other Sales efficiency tools

Responsibilities

Analyze sales data to identify performance gaps, trends, and opportunities for improvement.
Generate reports to show the results of enablement programs.
Develop, implement, and deliver training programs to enhance sales skills and product knowledge. This can include creating onboarding materials and sales enablement content for new hires.
Lead the evaluation and adoption of sales tools and technologies, such as CRM systems (e.g., Salesforce, HubSpot).
Ensure data integrity within the systems and provide administrative support.
Analyze and optimize existing sales processes and workflows to increase efficiency.
Collaborate with other departments to implement and refine sales practices.
Create performance reports and provide actionable recommendations to sales leadership.
Support the development of sales strategies and initiatives.
Partner with sales leaders to coach and motivate the sales team.
Create development plans and provide ongoing support to improve selling skills.
Other duties as assigned.

Benefits

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Benefits listed above are for regular full-time position

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