Sales Program Specialist

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Sales Program Specialist plays a key role on the Sales Enablement team, owning and evolving sales programs that support field sales and enhance the customer experience. This role primarily focuses on the Swatch Program, including individual swatch ordering and the Swatch Book Program, while partnering cross-functionally to ensure programs are scalable, efficient, and aligned with business objectives. As the role evolves, it will expand to support additional sales programs.

Requirements

3+ years of experience in sales operations, sales enablement, program/project management, or account management
Experience managing customer-facing programs or operational processes
Analytical mindset with experience gathering insights from data and customer feedback to inform decision-making
Strong written and verbal communication skills, with the ability to clearly communicate across teams and with customers

Nice To Haves

Experience working with CRM systems or similar platforms is a plus
Comfortable working cross-functionally and influencing without direct authority

Responsibilities

Own and manage the end-to-end Swatch Program, including individual swatch ordering through our third-party platform and the Swatch Book Program
Serve as the primary point of contact for customers swatch support, ensuring accurate, timely ordering and a high-quality experience
Onboard and educate customers on the Swatch Program, including ordering options, access levels, and best practices
Maintain and optimize the swatch ordering platform (Thoroughbred) by documenting enhancement opportunities, escalating issues, and partnering with internal teams to drive improvements
Manage swatch book distribution, updates, and lifecycle management, including customer libraries, replenishment, and ongoing communication with sales and customers
Partner cross-functionally with Marketing, Product Development, Digital Experience, and Sales leadership align on program goals, timelines, and execution
Evaluate sales programs and processes to identify opportunities to improve efficiency, scalability, and effectiveness
Analyze swatch usage, customer behavior, and program adoption data to inform recommendations and future enhancements
Develop, track, and report on program adoption metrics while contributing to sales enablement best practices
Create and maintain program documentation and resources, including sales playbooks and internal communications to ensure consistent execution
Support the strategic development of future sales programs as the Sales Enablement team continues to expand its scope
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey