Sales Product Specialist

Germain Volvo Cars South HillsCanonsburg, PA
Onsite

About The Position

As a Product Specialist, you will be responsible for working directly with customers and sales/service staff by providing detailed explanations of innovative services and all aspects of features, technology, connectivity and general questions.

Requirements

  • Must have a proven background in retail sales and or/customer service
  • Background using selling, training, and/or explaining technology and complex features and processes to customers
  • Proficient with MS office product suite

Nice To Haves

  • Ideal candidate has experience in Luxury Customer Care/Customer Service Position

Responsibilities

  • Maintain current knowledge of products, technologies and trends to provide to customers and colleagues
  • Be informed about the competitor products and technologies
  • Work with Sales Staff and managers on an as needed basis, to carry out analyses and find out interests/specific preferences of the customers
  • Meet and greet customers to begin Sales Process.
  • Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant
  • Prepare test drive car in advance (fuel, cleanliness, preheat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)
  • Preparation and complete execution of second delivery (Connect activation, additional explanations and other services, if not done in the first delivery)

Benefits

  • Comprehensive Coverage & Health, Dental and Vision Insurance
  • 401(k) Savings Plan with Employer Match
  • Paid Vacation/Company Holidays
  • Competitive Wage Plans
  • Ongoing Professional Development and Internal Promotions
  • Company Outings and Activities
  • Employee Discounts
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