Sales Order Coordinator

Gasser Chair Company•Youngstown, OH

1d•Onsite

About The Position

Gasser Chair is seeking a Sales Order Coordinator who will take ownership of customer orders from entry through delivery, ensuring accuracy, coordination, and clear communication across Sales, Production, and Shipping. The Sales Order Coordinator ensures that customer specifications are accurately captured, communicated, and executed while providing proactive communication and support to both internal teams and external customers.

Requirements

Associate's degree or higher in Business, Sales, or a related field; or equivalent relevant experience in a sales support or order management role.
Exceptional attention to detail and organizational skills.
Excellent written and verbal communication abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Customer-focused mindset with a proactive approach to problem-solving.
Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Nice To Haves

Prior experience in order management, customer service, or sales support in a manufacturing environment preferred.
Strong working knowledge of ERP systems is a plus.

Responsibilities

Order Entry: Accurately enter and maintain sales orders in the ERP system based on customer purchase orders and specifications.
Order Review: Verify order details such as product specifications, pricing, shipping instructions, and lead times.
Coordination: Liaise with the Production, Engineering, and Shipping teams to ensure orders are processed and delivered according to customer requirements.
Communication: Provide timely updates to sales representatives and customers regarding order status, changes, or delays.
Issue Resolution: Proactively address and resolve order discrepancies, shipping issues, or production delays in collaboration with internal departments.
Documentation: Maintain organized records of sales orders, confirmations, change orders, and delivery documentation.
Process Improvement: Support the continuous improvement of order management processes and documentation practices.
Reporting: Generate and review order tracking reports and metrics as requested by leadership.
Sales Support: Assist the Gaming and Hospitality Sales teams with administrative tasks related to quotes, order history, or custom request
Cross-Training: Collaborate with peers across departments and provide backup support for other order-related or customer service tasks, as needed.