Sales Operations Support Specialist

Applied Innovation • Grand Rapids, MI

14h • Onsite

About The Position

At this time, we are open to candidates based in the following office locations: Grand Rapids, South Bend, and Southfield. The Sales Operations Support Specialist is responsible for providing day-to-day operational and administrative support to the sales organization while ensuring a positive experience for internal teams and clients. This role works closely with sales representatives to process sales orders, manage inventory, coordinate equipment procurement, and support customer needs from order initiation through completion. The ideal candidate is self-motivated, detail-oriented, highly organized, and brings a proactive “yes we can” attitude to problem-solving. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m.

Requirements

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.
• Proficiency with basic computer applications and ability to learn new systems.
• High School Diploma or GED required.
• Previous experience in sales support, order processing, administrative support, or customer service preferred.

Nice To Haves

• Experience with CRM systems, inventory management, or order processing software is a plus.

Responsibilities

• Partner with sales teams to provide sales order and customer support.
• Audit and process sales orders to ensure accuracy, completeness, and compliance with internal policies.
• Manage inventory and procure equipment based on approved sales orders.
• Obtain and process customer credit approvals.
• Prepare, assemble, and maintain lease and contract documentation packets.
• Respond to internal and external inquiries via phone and email in a timely and professional manner.
• Identify and resolve order discrepancies, issues, and customer concerns.
• Maintain accurate records within internal systems and databases.
• Support ongoing sales operations initiatives and process improvements.
• Other duties as assigned.

Benefits

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
• 401(k) plan with company match.
• Access to our onsite fitness center in Grand Rapids.
• Opportunities for career growth and advancement within a growing, family-owned business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED