Sales Operations Specialist

512Financial•Raleigh, NC

About The Position

We’re partnering with a rapidly growing CPaaS innovator to hire a Sales Operations Specialist in Raleigh, NC. Sitting at the intersection of Sales, Marketing, and Customer Success, this role blends data, automation, AI-driven tools, and operational strategy to support scalable growth. If you’re analytical, tech-forward, and motivated by building smarter systems that drive revenue, this is your opportunity to make a measurable impact. About the Company: Our client is shaping the future of CPaaS with groundbreaking solutions. They’re dedicated to fostering a positive, supportive environment where employees thrive. Join a team where your impact is seen, valued, and celebrated. This organization blends cutting-edge communication technology with a culture rooted in collaboration, innovation, and continuous improvement.

Requirements

2+ years of experience in Sales Operations, Revenue Operations, Marketing Operations, or SDR support
Strong CRM experience (Salesforce preferred)
Experience with sales engagement platforms (Outreach or similar)
Comfort working with AI-enabled sales tools
Strong Excel and data analysis skills
Experience building dashboards and reporting tools
Exceptional attention to detail and systems thinking
Ability to manage multiple workflows simultaneously

Nice To Haves

SaaS, telecom, or CPaaS experience preferred
Experience in a high-growth technology environment a huge plus

Responsibilities

Manage high-volume inbound leads, chat inquiries, marketing-generated opportunities, and inbound sales email channels
Qualify prospects, route opportunities appropriately, and support scheduling between prospects and sales reps
Sequence and optimize SDR outreach campaigns
Monitor inbound-generated opportunities in Salesforce and ensure prompt follow-up
Oversee AI-driven lead channels including chatbot platforms and SDR automation tools
Review webinar registrants and evaluate ICP alignment
Process client-provided Call Detail Records (CDRs) to generate cost comparison reports
Build and maintain dashboards used by Sales, Marketing, and Customer Success teams
Coordinate sales and marketing performance reporting for senior leadership
Upload and manage revenue data within customer success platforms
Develop recommendations to increase ROI across tools leveraged in the sales cycle
Ensure CRM accuracy, pipeline transparency, and data integrity
Partner with Marketing to test and improve lead quality initiatives
Research industry and competitor marketing efforts to inform strategy
Identify workflow improvements and automation opportunities
Help address early-stage prospect questions and objections

Benefits

Comprehensive Health Coverage: Medical (employee covered 100%), dental, and vision plans to keep you and your family healthy.
Generous Paid Time Off: Recharge and refuel with PTO and 10+ paid company holidays.
Retirement Savings: 401(k) plan with 4% company match to help you plan for the future.
Competitive Compensation: Earn a competitive salary plus commission.
Fun & Engaging Culture: Team-building events, company-wide volunteer days and a collaborative work environment.

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