Sales Operations Specialist

Starfish Storage Corporation•Waltham, MA

2d•$65,000 - $100,000•Remote

About The Position

Starfish Storage is a fast-growing software company helping customers organize, manage, and move tens of billions of files. Data is ever-growing and key to nearly every modern organization’s success. Starfish plays a vital role in managing data at scale. We serve clients in a wide range of industries—from artificial intelligence and life sciences to research institutions and beyond. Starfish Storage is an established company with a fast-moving, startup-like environment. We are seeking a Sales Support Specialist to assist our sales and operations teams in managing and maintaining our growing customer base. At Starfish, you’ll work alongside some of the best talent in the industry. As a result, we are highly selective in the people we bring on board. If you are self-motivated, disciplined, come with a track record of excellence, and can thrive in a fast-moving, ever-changing environment, read on. As a Sales Operations Specialist at Starfish, you will play a crucial role in ensuring the smooth operation of our team. You will support our sales team by contributing to prompt and attentive client service.

Requirements

University undergraduate degree required
Exceptional mathematical aptitude and Excel skills required
Minimum of 3 years experience in a sales support role
Strong communication skills
Detail-oriented and organized
Ability to work independently with instruction
Current authorization (or soon to be authorized) to work in the United States on a full-time basis

Nice To Haves

Familiarity with information technology, storage systems, and high-performance computing is a plus

Responsibilities

Create highly detailed quotes requiring extreme attention to technical detail, mathematical calculations, and precise written comments
Draft accurate written instructions to initiate the issuance and delivery of software licenses
Manage the software support renewal process by tracking dates and executing multi-touch engagements throughout the year
Monitor license utilization
Maintain CRM records for prospects, clients, and partners
Proactively update systems based on meeting notes
Review automated reports and ensure timely follow-up by the team
Detailed writing and editing of documentation for sales, sales support, and sales operations
Enable the sales team and drive efficiencies accross the company