Sales Operations Specialist
About The Position
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. POSITION SUMMARY: We’re looking for a proactive, detail-driven Sales Operations Specialist to support our US Retail, Food Service and Hospitality sales teams remotely. This role will be critical to streamlining operations, accelerating response times, and making it easier for customers and partners to do business with us. If you thrive in fast-paced environments, enjoy solving problems, and excel in cross-functional collaboration—this role is for you.
Requirements
- Bachelor’s degree preferred, with 2+ years in sales operations, customer support, or a related role.
- Exceptional written and verbal communication skills.
- Proven ability to manage customer-facing interactions, including conflict resolution.
- Strong organizational skills with the ability to prioritize and multitask effectively.
- High attention to detail and accuracy.
- Analytical mindset with strong problem-solving skills.
- Ownership mentality—driven to see tasks through to completion.
- Proficiency in Microsoft Excel and other business tools.
- Familiarity with SAP, Salesforce (SFDC), and Tableau.
- Collaborative team player with a positive attitude and eagerness to learn.
Nice To Haves
- Preferred candidates with live in Eastern or Central time zones.
Responsibilities
- Support internal Field Sales and Key Account Teams
- Deliver general sales support to internal sales teams
- Support the needs and questions of national and regional key accounts.
- Maintain and update RFP/RFQ content repository; collaborate with internal teams (i.e. regulatory, product management, customer service etc.) to assist in completion.
- Support sellers with label and sample orders
- Own tasks from start to finish—ensuring accountability, follow-through, and timely resolution.
- Partner with regional and national key accounts to support sales activities and ensure smooth operations.
- Respond to customer questions related to inventory, order status, damaged/missing goods, pricing, contracts, and returns.
- Organize and track customer communications related to new product launches, product changes, and training opportunities.
- Maintain customer account management manuals and track renewals and program participation.
- Facilitate onboarding for new customers and respond to inquiries from prospective partners.
- Manage escalated customer issues with empathy and professionalism.
- Act as a key liaison between sales, customer service, supply chain, and other internal teams to track orders and resolve internal sales team or distributor inquiries.
- Retrieve and manage data from multiple systems and resources to support reporting and decision-making.
- Assist sales teams with AR collections and rebate inquiries.
- Participate in team meetings and contribute to process improvement initiatives.
Benefits
- Comprehensive benefits package, including medical, dental and vision coverage available from day one
- Paid time off and holidays
- 401(k) with matching
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
