Sales Operations Specialist

Rumpke•Groesbeck, OH

50d

About The Position

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! The Sales Operations Specialist will work in partnership with the various leadership teams to prioritize and implement process strategy improvements, goals, metrics, and best practices that are aligned with Rumpke's organizational goals. This role is responsible for identifying the impact and requirements for business processes to support the organization's "to-be" vision. They will also be responsible for verifying and measuring that the business objectives are being met by the team. The Process Lead will be instrumental in supporting the ongoing growth and success of Rumpke.

Requirements

High emotional intelligence
Ability to organize and deliver presentations in front of groups
Ability to train team and business employees
Outstanding interpersonal, verbal, and written communication skills
Ability to manage multiple projects simultaneously
Excellent analytical and problem-solving skills along with strong Excel skills
Excellent planning and organizational skills
Ability to work independently and prioritize own tasks
Able to multi-task in a fast-paced environment and manage time effectively
Bachelor's degree in Business, Computer Science, Logistics, Marketing or related field
5+ years of experience in waste management industry, sales operations or similar role
Specific to Hauling LOB -Experience in operations and/or ability to learn RouteSmart Software
Specific to Sales LOB - Experience with sales CRM tools and technologies (specifically Salesforce)
Specific to Sales LOB - Knowledge of sales methodologies and best practices
Specific to Hauling/Scale Operations - 3-5 years of experience managing scale operations
Specific to Hauling/Scale Operations - Experience with overseeing permit /regulatory compliance and supporting internal audit activities
Legally eligible to work in the United States
Valid driver's license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Responsibilities

Assist with maintaining company's relationship with vendors, including development of new functions and support to field users
Participate and collaborate with cross-functional leadership to develop and deliver effective training, communication, and documentation for operational effectiveness
Facilitate projects such as implementing new tools or launching new products
Assist in designing, implementing, and continuously improve department processes, system management, and reporting to enhance efficiency and productivity
Ensure all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers
Monitor and report on process performance against business metrics and process health
Define and promote business process changes which continuously increase the maturity of the process and support the ongoing growth
Monitor employee satisfaction and drive improvements
Manage business/operational issue resolution in an innovative, efficient, and effective manner while focusing on customer satisfaction
Develop and review training plans for new application releases or changes
Review, evaluate, and develop recommendations for enhancements and support of applications
Drive adoption and buy-in with continuous focus on customer and user experience
Perform other duties as assigned