Sales Operations Manager

EV.Careers•Dallas, TX

About The Position

EV.Careers is currently seeking a </span> full-time Sales Operations Manager</span> for one of our partners that is a leading provider of electric vehicle charging infrastructure solutions serving commercial operations across the United States. In this position, you will support end-to-end commercial operations, including sales process management, pricing administration, order-to-delivery coordination, accounts receivable tracking, and cross-functional communication between U.S. operations and international headquarters. This is an excellent opportunity to drive operational efficiency in a fast-growing EV charging industry while managing critical functions that support revenue growth and customer satisfaction.</span>

Requirements

Four-year degree in Business Administration, Supply Chain Management, Finance, or a related discipline
3–7 years of professional experience in commercial operations, order fulfillment, or accounts receivable/billing functions (manufacturing or business-to-business sectors preferred)
Proficient in Microsoft Excel, Customer Relationship Management systems, and Enterprise Resource Planning platforms (Salesforce/SAP/Oracle experience is a plus)
Exceptional written and verbal communication abilities with strong organizational competencies
Capable of juggling multiple priorities simultaneously within a dynamic, collaborative work environment
Demonstrates personal responsibility and follows through on commitments
Systematic approach to work with meticulous attention to detail
Robust data analysis and problem-solving skills
Focus on delivering exceptional customer experiences and satisfaction
Skilled at determining priorities and developing practical solutions under pressure
Adaptable when collaborating with diverse teams across different cultures and geographies
Willing to travel periodically for client meetings, industry events, and production facility visits
Available to accommodate variable schedule needs to align with international headquarters operations

Nice To Haves

Background in electric vehicle infrastructure, energy sector, automotive industry, or hardware manufacturing (3+ years preferred)
Hands-on experience with receivables management and collections, including aging analysis, billing systems, SAP Financial/Sales & Distribution modules, or credit evaluation workflows
Previous experience navigating international headquarters and subsidiary organizational dynamics

Responsibilities

Oversee the preparation of quotes, sales orders, proposal documentation, and customer submission materials for EV charging infrastructure projects
Coordinate Request for Information, Request for Quotation, and Request for Proposal processes and develop comprehensive proposal packages for government-funded and commercial opportunities
Ensure accurate CRM data management, revenue forecasting, and oversight of pricing and discount frameworks
Monitor and document contractual terms, including shipping conditions, payment schedules, and warranty provisions
Collaborate with manufacturing, supply chain, logistics, and project teams to align production timelines with delivery commitments
Track order backlog against sales projections and inventory levels while generating regular operational status reports
Mitigate fulfillment risks related to production delays, storage constraints, and customer site preparedness to maintain delivery schedules
Oversee billing processes and produce customer-facing invoices and supporting delivery documentation
Monitor accounts receivable aging reports across 30/60/90-day intervals and collaborate with Sales and Finance on collection efforts
Ensure adherence to contractual payment obligations and proactively communicate potential payment risks
Process credit adjustments, resolve billing disputes, and handle tax, duty, and financial documentation requests
Develop and present monthly and quarterly accounts receivable performance reports for leadership
Act as the primary point of contact connecting domestic sales teams, international headquarters departments, customer support, and production facilities
Prepare compliance documentation, regulatory forms, and materials required for customer account setup
Distribute product information updates, technical bulletins, and facilitate the resolution of customer concerns across departments
Create regular performance dashboards that track revenue, receivables, order fulfillment, and sales pipeline health
Review operational and sales metrics to uncover potential challenges and recommend process enhancements
Provide documentation support for regulatory audits, compliance requirements, and manufacturing/inventory reporting
Research industry developments, competitive intelligence, and available funding programs for EV infrastructure and share insights with stakeholders
Facilitate ongoing customer correspondence, shipment status updates, and preparation for client meetings
Maintain records of warranty coverage based on individual contract specifications