Sales Operations Manager

Ericsson • Morristown, NJ

1d

About The Position

We are seeking a highly analytical, transformation-minded, and customer-focused professional with exceptional collaboration skills and strong knowledge of sales processes to serve as Sales Operations Manager for one of our Customer Units (CU). In this role, you will accelerate sales performance, operational efficiency, and commercial transformation through optimized sales processes, advanced analytics, sales tooling, automation, and AI-enabled insights. You will influence the evolution of Sales Operations across the CU, driving simplification, standardization, and digital acceleration. This is a build-and-transform role. While the long-term vision is increased automation and scale, many current processes are highly manual and transactional. The ideal candidate is energized by hands-on execution, learns quickly, and views manual work as an opportunity to identify, design, and implement better, automated ways of working.

Requirements

• Bachelor's degree in Business, Engineering, or related field OR 3+ years of experience supporting Sales or Commercial functions.
• Strong analytical and problem-solving abilities with a structured approach to execution.
• Experience in Sales Operations, Sales Process improvement, corporate governance, and change management.
• Exceptional collaboration, communication, and interpersonal skills, with the ability to influence diverse stakeholders.
• Strong understanding of CRM workflows, commercial governance, and forecasting processes.
• Executive presence and the ability to lead through ambiguity with a positive, solution-oriented mindset.
• A hands-on, proactive work style with the willingness to roll up your sleeves, handle detailed transactional work, and balance execution with transformation.
• Hands on experience driving Sales Operations Transformation, including operating model redesign and end to end process modernization.

Nice To Haves

• Background in telecom, cloud, technology, or enterprise software (preferred but not required).
• Experience with AI/ML forecasting tools, CRM intelligence platforms (Salesforce Einstein, Dynamics Copilot, Gong AI), or predictive analytics solutions.
• Exposure to automation technologies such as RPA (UiPath, Power Automate), workflow engines, or low code/no code automation platforms.
• Ability to design or support automated dashboards, KPI scorecards, and data quality improvement initiatives.

Responsibilities

• Lead ongoing enhancement of Sales Processes and Tools (e.g., Salesforce) with a strong focus on simplification, automation, and user experience.
• Ensure adherence to global directives, guidelines, and governance models across the CU.
• Improve funnel management, pipeline accuracy, and data quality through proactive oversight and best-practice execution.
• Own and execute day-to-day operational activities, including detailed and manual tasks, while continuously identifying opportunities for automation and optimization.
• Drive CU-level transformation initiatives to modernize operational workflows, eliminate manual tasks, and build scalable digital processes.
• Serve as transformation change agent, aligning stakeholders on new ways of working and driving accountability for adoption.
• Act as subject matter expert for Generative AI use cases across Sales Operations, including reporting automation, content generation, and opportunity analysis.
• Translate hands-on operational experience into practical AI and automation use cases that improve efficiency and quality.

Benefits

• At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
• The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
• The salary range for this position is $78,500 - $103,425 USD
• Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
• Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
• We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
• Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level