Sales Operations Manager

IQ Fiber•Jacksonville, FL

48d

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team that works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice. Position Summary The Sales Operations Manager is a hands-on, data-driven leader who will build and execute processes and programs to streamline our sales operations across every market. This role designs and scales training programs, coaching frameworks, and performance dashboards that turn data into daily action. It also owns commission process management and sales systems governance, including CRM standards, integrations, and tooling selection. By building clear, practical playbooks and partnering cross-functionally, the Sales Operations Manager accelerates new market launches, drives consistent execution, and enables reps and managers to perform at their best.

Requirements

5+ years in Sales Operations or related enablement/analytics roles in a growth environment
Proven experience building scalable training programs and coaching frameworks for inside or field sales teams
Strong proficiency with CRM and reporting tools; ability to define data models and dashboards that drive action
Incentive compensation experience, including plan design support and system implementation
Experience managing commission processes or incentive compensation administration
Demonstrated skill in documenting processes and creating clear, usable playbooks
Analytical mindset with the ability to translate data into insights and recommendations
Excellent communication and facilitation skills for training, coaching, and cross-functional alignment
Proven ability to lead cross-functional initiatives and influence without authority
Strong presentation skills with the ability to craft and deliver executive-ready narratives and training sessions
Change management skills with training delivery and adoption measurement
Strong documentation practices; examples of playbooks, SOPs, and data dictionaries
Highly organized, detail-oriented, and comfortable operating in ambiguity while meeting deadlines
Proficiency with Microsoft Office and spreadsheet modeling

Nice To Haves

Experience with field sales or door-to-door operations, preferred

Responsibilities

Standardize sales training across all markets with role-based curricula, certifications, and refresh cycles
Build a sales coaching framework and tools, including scorecards, observation guides, and manager enablement kits
Work closely with analytics team to design performance dashboards and reports that surface activity, funnel health, and conversion outcomes by market, channel, and rep
Manage sales commission processes end-to-end, including plan documentation, eligibility rules, calculations, approvals, and dispute resolution
Evaluate, select, and implement a commission system that supports plan rules, approvals, statements, and auditability, own ongoing administration and improvements
Document and update sales playbooks that define stages, talk tracks, objection handling, and handoffs
Support new market onboarding by coordinating tooling access, training schedules, market setup, and materials readiness
Lead cross-functional projects from scoping through implementation with clear timelines, owners, and KPIs
Other duties as assigned

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