Sales Operations Manager

Refresco • Egypt Lake-Leto, FL

18h • $86,140 - $111,943 • Remote

About The Position

The Sales Operations Manager is the execution partner for CoPack customer
accounts, responsible for ensuring seamless delivery of day‑to‑day business
activities across Operations, Supply Chain, Commercialization, Quality, R&D,
Finance, and Engineering. This role “runs the business” by coordinating all
details required to support customers, execute projects, and manage ongoing
business needs.  This position plays a critical role in organizing information,
driving timelines, supporting plant trials, resolving issues quickly, and
ensuring that customer requirements are met consistently and accurately. The
Sales Operations Manager collaborates closely with Account Managers, providing
the operational backbone needed to deliver
high-quality service and commercial reliability.

Requirements

• Strong communication skills – capable of translating customer needs into actionable internal requirements.
• Excellent organizational and project‑management skills; able to manage multiple priorities at once.
• Analytical mindset with ability to assess data, identify trends, and support decision‑making.
• Ability to build strong working relationships across all levels of the organization.
• Proficiency in Microsoft Office and ERP/CRM systems (SAP experience preferred).
• Ability to make decisions, drive consensus, and maintain composure in fast‑paced environments.
• BA/BS preferred.
• 3–5 years of experience in CPG, sales, sales operations, manufacturing, supply chain, customer service, or related commercial execution role.

Nice To Haves

• Experience in project management, sales support, or sales operations is a plus.

Responsibilities

• Serve as the primary internal point of contact for daily execution of customer needs, ensuring commercial readiness and on‑time delivery of all commitments.
• Coordinate cross‑functionally with Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory to manage all required steps of execution.
• Support Account Managers by providing tactical execution support, issue resolution, and detailed operational updates.
• Ensure customer communication is happening related to production status, materials, timelines, and deliverables.
• Work with the PMO as a CoPack representative to maintain project timelines, track deliverables, and ensure cross-functional readiness for each phase.
• Assist in planning, coordinating, and executing plant trials for new products, formula changes, packaging changes, and operational improvements.
• Track costs associated with trial activities and ensure they are billed back to the customer.
• Support documentation, data collection, and follow-up activities associated with trial results and next steps.
• Support sales reporting by maintaining data accuracy across CRM, SAP, and internal reporting systems.  This can include but is not limited to, CSG, UOM, descriptions, shelf life, MPNs.
• Maintain and update any customer scorecards, KPIs, and internal dashboards used for performance reviews.
• Track production performance, yields, deductions, aged inventory, and other operational metrics; lead issue-resolution follow‑up.
• Proactively identify potential risks in schedule, supply, materials, or quality and coordinate corrective actions.
• Lead weekly customer meetings including cross‑functional stakeholder participation.
• Maintain action logs, ensure timely follow‑through, and drive cross‑functional accountability.
• Participate in continuous improvement efforts to streamline workflows, reduce waste, and enhance customer satisfaction.
• Act as liaison between customers, Account Managers, and plant teams to ensure clear and timely communication.
• Support preparation for customer meetings, QBRs, and internal business reviews with data, reporting, and operational updates.
• Escalate operational risks appropriately and ensure alignment with leadership on mitigation plans.
• Participate in quarterly Sales meetings, annual sales meeting and other business building activities as required

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• 10 Vacation Days and 5 Paid (Sick) Time Off
• Well-being Benefit
• Discount and Total Reward Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level