Sales Operations Lead, Strategic Accounts Business Ops

Amazon • Mountain View, CA

3d

About The Position

Are you passionate about solving complex business problems, diving into data, providing actionable insights to drive key business mechanisms throughout an organization? The AWSI Strategic Accounts Sales Operations team is seeking an experienced Sales Operations Lead to partner with our account management teams in Strategic Accounts segment to define, land, and execute against our strategic priorities. This leader will be part of the strategic accounts sales operations team and partner with Sales Leadership and other cross-functional teams to develop standard metrics to measure productivity and success of programs, automate and optimize operational processes, drive AI adoption with the latest technology, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers. They will be responsible for looking around corners and measuring the performance of the organization, supplying their sales leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team. The successful candidate has excellent business and sales acumen, strong program/change management, communication, collaboration skills, deep analytics experience, passion for adopting new technology including AI, and a demonstrated ability to both execute and influence. They must be willing to roll up their sleeves, dive deep to lean, be comfortable working within ambiguity, and have a passion for driving operational excellence. In this role you will develop unique insights that drive dynamic decision making, set high standards, and utilize leading technology to enable Sales productivity. You will be an excellent communicator working across the organization to build strong relationships and will be able to effectively tie insights to business strategy and results. You will be a proactive problem-solver, looking around corners to identify, prioritize, and execute opportunities for process or data improvement. This is an exciting opportunity to join a high visibility organization where you’ll become a trusted advisor for the Sales leaders and make a meaningful impact on managing the operational aspects of the business. About the team We manage everything operational for the Strategic Accounts organization. We enable effective business management cadences and provide actionable business insights for our teams to serve Strategic Accounts customers. We are the trusted advisors and operational experts to execute strategy and improve productivity of our teams. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Requirements

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Responsibilities

• Participate to the definition of the goals, drive programs, tooling, and dashboards to meet the rapid growth of the business and achieve attainment of strategic objectives
• Track and report all key performance indicators, goals, efficiency and trend analyses during monthly business reviews
• Lead strategic planning and annual planning activities for account teams
• Develop management dashboards and reports that are actionable and automated
• Drive process improvement and change management – lead and deliver training
• Create and manage the operating cadence for account teams
• Prepare ad hoc analysis & participate on projects as needed
• Analyze data and trends to make informed recommendations to managers and drive change
• Define requirements for specific tooling to support processes and optimize their day to day work
• Collaborate with other operations managers to identify and implement best practices.
• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees