Operations Associate/Business Analyst - Strategic Accounts

Florence Healthcare•Atlanta, GA

About The Position

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. At Florence, we're passionate about making it easy for our Users to contribute to research and identify treatments and cures. A technical issue should never slow them down!

Requirements

Bachelor's degree and 2-4+ years of relevant experience, preferably in clinical research or healthcare companies
1+ year of Salesforce.com experience
Proficiency in Microsoft Office (strong Excel skills) and Google Suite (Sheets, Slides, etc.)
Exceptional attention to detail and strong written and verbal communication skills
Ability to effectively communicate information and ideas in written and visual reporting formats
Solid business acumen across multiple disciplines
Excels at building/maintaining relationships across disciplines internally and externally - enjoys helping users achieve their goals
Demonstrated ability to manage multiple projects simultaneously under tight deadlines
Well-developed quantitative and qualitative data review and analysis skills

Nice To Haves

Experience with Zendesk, Tableau dashboards and data visualization tools preferred

Responsibilities

Data Management & Reporting: Support strategic accounts' data entry needs and manage recurring and ad hoc reporting requirements
Receive, format, and process site builds with meticulous attention to detail
Retrieve and format weekly reports as well as monthly and quarterly reports to support executive governance meetings
Navigate and utilize Tableau dashboards to extract insights and create visual reports
Conduct quantitative and qualitative data analysis to identify trends and support decision-making
Cross-Functional Collaboration: Support overall operational activities, from customer-facing interactions to internal team meetings
Manage and organize department materials (decks, presentations, etc.)
Facilitate multiple projects simultaneously, delivering all at a high level under tight timeline constraints