Sales Operations Intern

Impel • City of Syracuse, NY

7h

About The Position

We are looking for a detail-oriented, tech-savvy Sales Operations Intern to join
our team. In this role, you will be the guardian of our CRM integrity. Your
primary mission is to ensure our Salesforce instance remains a single source of
truth by identifying inaccuracies, merging duplicates, and enriching customer
profiles. This is a foundational role perfect for someone looking to understand
the mechanics of a modern B2B sales organization.

Your daily focus will revolve around Data Hygiene and Salesforce Optimization:

Duplicate Management: Scour the Salesforce database to identify, analyze, and
merge duplicate Lead, Contact, and Account records.
Data Enrichment: Research and populate missing data (e.g., industry, company
size, revenue, and headquarters location) for existing customer accounts.
Record Auditing: Conduct routine checks to ensure sales reps are following
data entry protocols and correct "orphaned" or misclassified records.
Process Documentation: Help create or update "How-To" guides for the sales
team to prevent future data decay.
Special Projects: Assist the Sales Ops team with ad-hoc reporting and
dashboard cleanup as needed.

Requirements

• Education: Currently pursuing a degree in Business, Data Analytics, Information Systems, Finance, Accounting, or a related field.
• The "Data Mindset": You find satisfaction in organization and have a high tolerance for repetitive tasks that require 100% accuracy.
• Salesforce Familiarity: Basic knowledge of Salesforce (or a similar CRM) is a major plus, but we are willing to train someone with high technical aptitude.
• Research Skills: Ability to use online resources to hunt down missing information.
• Communication: Clear written and verbal communication skills

Responsibilities

• Duplicate Management: Scour the Salesforce database to identify, analyze, and merge duplicate Lead, Contact, and Account records.
• Data Enrichment: Research and populate missing data (e.g., industry, company size, revenue, and headquarters location) for existing customer accounts.
• Record Auditing: Conduct routine checks to ensure sales reps are following data entry protocols and correct "orphaned" or misclassified records.
• Process Documentation: Help create or update "How-To" guides for the sales team to prevent future data decay.
• Special Projects: Assist the Sales Ops team with ad-hoc reporting and dashboard cleanup as needed.

What This Job Offers

• Career Level: Intern