Sales Operations Director, Community Solutions (MDU Bulk Sales)

Ripple Fiber • Charlotte, NC

1d • $120,000 - $145,000 • Remote

About The Position

Lead Ripple Fiber’s sales operations function for the MDU Bulk Sales organization. Drive operational excellence by developing and executing strategies that streamline processes, improve data integrity, and enable sales teams to achieve revenue goals. Act as a key partner to Sales leadership and Account Directors, ensuring alignment across systems, reporting, and post-sales implementation.

Requirements

• 7+ years of experience in Sales Operations or related field, with leadership responsibilities.
• Expertise in CRM administration and sales process optimization.
• Strong analytical skills; proficiency in Power BI, QuickBase, and advanced Excel.
• Proven ability to manage cross-functional projects and lead teams.
• Excellent communication and organizational skills; ability to influence senior stakeholders.
• Bachelor’s degree in Business, Operations, or related field (or equivalent experience).

Nice To Haves

• Experience in telecom, ISP, or multifamily housing industry.
• Familiarity with bulk agreements, ROE/MSA processes, and post-sales implementation workflows.
• Knowledge of AI-driven sales tools and automation platforms.

Responsibilities

• Design and implement scalable sales processes for MDU Bulk sales.
• Optimize workflows across the GTM stack (CRM, Sales Engagement, Dialers, Data Enrichment, Sales Intelligence).
• Introduce automation and leverage emerging technologies, including AI, to improve efficiency and accuracy.
• Manage CRM platform and ensure adoption across the sales organization.
• Build and maintain dashboards and reports to monitor rep productivity, pipeline health, and quota attainment.
• Ensure data hygiene, enrichment, and compliance with company standards.
• Manipulate and analyze data using tools such as Power BI, QuickBase, and CRM reporting to provide actionable insights for leadership.
• Support VP of Sales and Account Directors with proposal preparation, pricing models, and presentation development.
• Manage RFPs or other quote requests from properties.
• Facilitate internal processes for approvals and deal execution.
• Coordinate event presence and manage logistics for trade shows and multifamily conferences.
• Build and support a team that acts as liaison between Sales, Operations, and customer for new bulk customer implementations.
• Oversee activation schedules for tenants and ensure smooth onboarding.
• Manage post-sales processes, including billing coordination and customer success engagement.
• Manage Sales Operations support roles, including: Implementation Specialist Billing/Finance Analyst Customer Success Manager
• Foster a collaborative, high-performance culture focused on continuous improvement.
• Research industry trends and identify opportunities for Ripple Fiber to expand presence working closely with Ripple Labs data.
• Lead cross-functional projects to improve customer experience and operational efficiency.

Benefits

• Comprehensive benefits package (health, dental, vision, 401(k) with company match)
• Career advancement opportunities within a rapidly growing company
• A collaborative and innovative work environment that values leadership and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 51-100 employees