Director, Community Operations

Cohere Life, Inc.•Austin, TX

23h•$85,000 - $95,000•Onsite

About The Position

The Director, Community Operations – Mueller for Cohere is a critical role responsible for advancing the goals of the communities we serve while conducting the operational imperatives of the Property Owners Association Boards of Directors. The ideal candidate will embody our core values of Trust, Reciprocity, Spirit, and Legacy and demonstrate solid commitment to above and beyond performance. In this leadership role, the Director of Operations – Mueller, will provide a professional approach grounded in exceptional customer service while utilizing experience, skills, and effective communication in all interaction. Working collaboratively with the Executive Director, the Director, Community Operations will oversee all operational aspects of the Mueller community. The Director, Community Operations, oversees a team of individuals who support the operations of the community needs, including the Row Homes Community Manager and Maintenance Manager and Community Life Coordinator.

Requirements

Outstanding customer service instincts and de-escalation skills
Highly collaborative with both internal and external stakeholders
Excellent verbal, written and personal communication skills.
Organization, prioritization, follow-up, and time management skills
Ability to keep the organization’s vision and values at the forefront of decision-making and action.
Ability to establish and convey a sense of purpose in alignment with the values of Cohere.
Innovative and creative problem solving using a “win-win” approach.
Possess initiative to think, reason and make independent decisions.
Project enthusiastic, positive, and professional demeanor
Possess strong management and leadership skills.
Ability to demonstrate flexibility.
Physically able to lift at least twenty-five (25) pounds and work outdoors as necessary.
A minimum of 7-10 years of progressively responsible, professional community management experience
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint, and Outlook required
Proficient with internet data, software, and account access protocol required
Proficient in database management required
Knowledgeable in covenants enforcement and architectural guidelines for large-scale communities
Personal skills include leadership abilities, positive outlook, initiative-taker, and problem solving required
Effective contract negotiation and vendor relationship management required
Experience in conducting meetings and taking, transcribing, and distributing meeting minutes required
Comfortable speaking before small and large groups
Effective communication, motivation, cooperation, and conflict resolution skills required
Knowledgeable of facilities management including pools, budgeting, community financials, building trades and landscape management all for large scale communities required

Nice To Haves

Possession of a bachelor’s degree in a related field preferred
PCAM designation preferred
Participation in the Community Association Institute’s Professional Development Management Program preferred

Responsibilities

Lead a high performing team through continuous training, development of best practices and procedures, collective problem-solving and active engagement; monitor performance of key individuals and provide ongoing coaching to achieve growth and optimal outcomes; conduct annual performance appraisals, identify challenges, and make staffing adjustments, as necessary.
Ensure the community is managed consistent with the highest standards of community association management in Texas and the Southwest United States.
Contribute to development of an annual Strategic Plan; conduct operational objectives; monitor progress and measure team performance against goals.
Oversee governance structure based on inclusiveness, mutual respect, consensus-building, and responsiveness to changing needs and opportunities.
Oversee Row Homes maintenance and operating initiatives.
Attend and participate in all Row Home committee meetings, take meeting minutes, and serve as the liaison between the committee and staff. Assist in the fulfillment of associated charters to ensure effectiveness and impact of volunteer efforts.
Attend and participate in monthly Modifications and Pool Committee meetings, take meeting minutes, and serve as the liaison between the committee and staff. Assist in the fulfillment of associated charters to ensure effectiveness and impact of volunteer efforts.
Manage relationship(s) with the board(s) of directors and committee members; ensure needs are met and specific directives are conducted in keeping with community governance; provide formal and informal reports to board members and, in general, maintain open communication on all matters of importance.
Perform and support community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents.
Cultivate and vet appropriate vendors, service providers and contractors; oversee the development of public and private bid specifications and related documents; manage bid and selection processes; prepare contracts in accordance with Cohere and Mueller standards.
Contribute to the development of accurate, fiscally responsible annual budgets.
Monitor Community Concern Form submissions and process; identify and track trends; report significant trends – both positive and negative – to the Board of Directors along with solutions.
Fulfill risk management responsibilities with emphasis on adherence to requirements set forth by the Association(s), owners, and governing documents; monitor property for potential risks and make recommendations to mitigate those risks.
Initiate educational workshops, events, outreach programs and other activities aimed at relationship building and increased buy-in to the overarching vision for the community.
Participate in Cohere’s Councils of Excellence and engage in ongoing personal and professional development aimed at expanding capabilities, knowledge, and passion for the work.
Maintain involvement in professional associations and industry organizations that encourage continuous learning and improvement.
Attending after-hours events, as necessary.
Other responsibilities as assigned.