CRM Analyst (Sales Operations) MUST HAVE PHARMA EXPERIENCE

TEKsystems•Edison, NJ

1d•Remote

About The Position

We are seeking a detail-oriented and responsive Sales Operations Analyst to join our based Commercial Operations team. This role is responsible for enabling successful CRM operations for all US users by understanding stakeholder needs and leveraging customer relationship management (CRM), customer engagement, and operational management capabilities across a suite of field facing tools. Directly support operational needs and assist in optimizing these areas, including enhancing capabilities to meet new business needs as well as pursuing operational excellence, driving overall customer engagement in client's business(es). The Sales Operations Analyst will serve as a key support resource for the US field force, ensuring timely and accurate responses through effective analysis and stakeholder coordination.

Requirements

Proven experience in sales operations or field support roles, preferably within the pharmaceutical or biotech industry.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills to engage with field teams and internal stakeholders.
Familiarity with systems such as CRM for pharmaceutical sales and sales reporting systems.
Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
Highly proficient in Microsoft Office applications (specifically Excel).

Nice To Haves

Data query (SQL, SOQL) knowledge preferred.
Fluent in English; additional language skills are a plus.

Responsibilities

Act as lead support analyst for CRM activities, including all aspects of business alignment, enhancement, training, support, and optimization.
Serve as first point of contact for all CRM-related support, including field facing escalations as well as internal home office concerns.
Receive, log, and analyze CRM inquiries to identify root causes and resolution paths.
Collaborate with internal stakeholders across Sales Operations, IT, Incentive Compensation, and Reporting teams to resolve issues.
Provide clear and timely responses to the field force, ensuring high levels of service and satisfaction.
Maintain documentation of inquiries and resolutions to support continuous improvement and knowledge sharing.
Identify trends in inquiries and recommend process or system enhancements to reduce recurring issues.
Support change management activities to ensure optimal release of CRM upgrades and enhancements.
Drive quality assurance to ensure master data correctness in the CRM.
Oversee and facilitate recurring sales hierarchy, customer alignment, roster, and targeting updates.
Perform customer data stewardship activities.
Support training and communication efforts to improve field understanding of operational systems.