Sales Operations Coordinator
About The Position
The Sales Operations Coordinator, Mass is responsible for owning and coordinating critical sales operations processes across Liquid I.V.’s mass retail accounts. This role serves as a key operational partner to the Mass Team, exercising independent judgment to manage workflows, ensure executional accuracy, and drive process consistency across customers and internal stakeholders. This position plays a central role in managing item setup, promotional execution, purchase order workflows, and customer-facing documentation, while proactively identifying risks, resolving issues, and improving operational effectiveness. The Sales Operations Coordinator partners closely with Sales, Supply Chain, Finance, and Marketing to align priorities and ensure timely, accurate execution across accounts. Success in this role requires strong business judgment, the ability to prioritize and make decisions in a fast‑paced environment, and a high level of ownership of day‑to‑day sales operations that impact mass retail performance. Experience with Retail Link and Partners Online is a plus but not required.
Requirements
- Bachelor’s Degree in a related field or equivalent experience is preferred
- 2–3 years of experience in sales support, retail operations, or administrative coordination (CPG or retail experience a plus)
- Highly proficient in Microsoft Excel and PowerPoint
- Strong organizational skills with attention to detail and ability to manage multiple priorities
- Excellent written and verbal communication skills
- Self-starter with a proactive mindset and a strong sense of ownership
- Ability to thrive in a fast-paced, entrepreneurial environment
Nice To Haves
- Experience with customer portals such as Retail Link and Partners Online is a plus, but not required
Responsibilities
- Own the end‑to‑end coordination of item setup processes, promotional trackers, and customer documentation for mass retail accounts, ensuring accuracy, completeness, and compliance with customer requirements.
- Manage and oversee the purchase order (PO) workflow, proactively identifying discrepancies, resolving issues, and coordinating with internal and external partners to ensure timely execution.
- Lead the development, organization, and maintenance of line review materials and monthly internal and external business decks.
- Act as the primary coordinator for cross‑functional deliverables, aligning timelines and priorities across Sales, Supply Chain, Finance, and Marketing.
- Maintain governance and data accuracy across customer portals and systems, making independent decisions on updates and issue resolution.
- Monitor and analyze promotional execution, shipment status, and item performance, escalating risks and recommending action as needed.
- Identify opportunities to improve sales operations processes, implement workflow enhancements, and create documentation to drive consistency and efficiency.
- Manage special projects and initiatives that support mass account execution, requiring independent planning, prioritization, and problem‑solving.
Benefits
- 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
- A 401k plan with company match, short and long-term disability coverage.
- A generous PTO and sick policy that includes 13+ paid annual holidays.
- Wellness classes (fitness, mental health, nutrition, finance, etc.).
- An Employee Assistance Program, including membership for guided meditation for all employees.
- Monthly tech and wellness reimbursement.
- An infinite supply of Liquid I.V. for endless hydration!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
