Sales Operations Analyst - Data Center Construction

NTI Connect LLC

About The Position

The Sales Operations Analyst is a key teammate that keeps our customer and pipeline data clean, current, and actionable. This role owns data integrity in our CRM and drives follow-through from key business leaders to ensure updates are made on time and accurately. The ideal candidate is a driver—someone who is proactive, persistent, and comfortable nudging senior stakeholders to get what’s needed.

Requirements

3–5+ years of experience in a CRM, RevOps, Sales Operations, or Data Analyst role.
Hands-on experience with CRMS required. NetSuite experience preferred
Strong Excel/Sheets skills; experience with BI tools (Tableau, Power BI, Looker, etc.) is a plus.
Proven track record driving stakeholders to meet deadlines and complete actions, especially senior leaders.
Excellent communication skills with the ability to be firm, clear, and professional.
Highly organized, detail-oriented, and comfortable managing multiple moving pieces.
Bias for action: you don’t wait to be told; you see broken data/process and move to fix it.

Responsibilities

Own day-to-day data quality in the CRM (e.g., account/contact hygiene, opportunity stages, close dates, values, activity logs).
Build and maintain data validation rules, picklists, workflows, and field definitions to standardize inputs.
Perform regular data audits, dedupe records, and correct inconsistencies or gaps.
Partner with IT/Program Management Office on integrations to ensure data flows in and out of the CRM correctly.
Actively chase Sales, Marketing, and Operations leaders for updates on key opportunities, accounts, and forecasts.
Monitor and enforce CRM usage standards; escalate when critical information is missing or out of date.
Run regular “data hygiene” reviews with business owners and document agreed actions.
Serve as the go-to point of contact for CRM questions, issues, and quick fixes.
Maintain core dashboards and reports for pipeline, forecast, activity, and account health.
Ensure data is “board-ready” ahead of executive and forecast meetings by validating key fields and assumptions.
Identify trends and gaps in CRM usage and recommend actions to improve data completeness and accuracy.
Help define and refine CRM processes (opportunity lifecycle, lead routing, account ownership, etc.).
Create simple, clear documentation and quick-reference guides for end users.
Train new users and run periodic refresher sessions to drive adoption and compliance.
Partner with leadership to prioritize enhancements that improve usability and data reliability.