Sales Operations Analyst

Hive•San Francisco, CA

15d•$60,000 - $85,000

About The Position

Our Sales Operations Analyst is the bridge between the Sales and Operations teams, two critical functions of the health and growth of the company. You will use strong quantitative skills to analyze and create comprehensive yet straightforward reports on data regarding consumer behavior, existing and potential market trends, and the effects of applied and alternative sales strategies. You will be a key contributor to your team, responsible for day to day oversight of our CRM as well as plotting metrics against Hive’s operational plans and strategic goals to ensure alignment and focus. You are an eager team player who can work successfully with different personalities in order to accomplish your goals. Our ideal candidate is someone who actively assesses and improves upon the productivity of established processes, acts as a steadfast pillar of support for the entire Sales team, and is as passionate about AI as we are.

Requirements

You have a Bachelor's degree
You have 1-3 years of experience in operations (or similar analytical role) at a software/SaaS company, preferably at a tech start-up
You are comfortable with using Salesforce and possess strong analytical skills
You’re able to work with large data sets and recognize patterns
You have excellent written and verbal communication skills, are highly organized, and pay close attention to detail
You have demonstrated success in a competitive environment
You can easily adapt to changes in priority, meeting demands as they come about and staying focused on targets
You are a strong team player, always looking for ways to contribute but also manages well independently
You are eager to learn and improve on making current processes more efficient

Responsibilities

Work multi-functionally with diverse groups to find opportunities for process optimization, process redesign or development of new processes
Develop and maintain standard reporting measures (e.g. sales reports) to facilitate summarization and analysis that will aid in the evaluation of operational initiatives and drive efficiency
Actively participate in deal reviews with prospects, sales teams, and management
Collect information from multiple sources and work on several projects simultaneously; flawless organization is a must
Performs well in high-pressure situations in a fast-paced and ambiguous environment; able to execute whatever is thrown at them
Recommend action plans based on the quantitative analysis and assessment of all sales operational reporting with the goal of improving customer experience and operational efficiency
Work with Sales, Operations, and other teams to develop, evaluate, and propose technical and systematic procedures that make processes more productive
Provide business analytics and insights to key business and market development initiatives
Make recommendations to help improve business partners’ productivity and performance; proactively review and identify leading and lagging indicators
Design, build and implement process automation solutions
Comfortable with working in multiple CRM systems and processes
Maintain awareness of industry best practices for data maintenance handling as it relates to your role
Adhere to policies, guidelines and procedures pertaining to the protection of information assets
Report actual or suspected security and/or policy violations/breaches to an appropriate authority