Sales Operations Analyst

MRI Software•Cleveland, OH

About The Position

MRI Software is seeking a Commercial Operations Specialist to join our Finance team. The Order Management Specialist will be focused on increasing sales productivity and velocity through Dealhub validations, Quoting Enablement, Support and Guidance as the expert for assigned solutions. As a critical team member, you will work closely with cross-functional operational team members and MRI Global Sales Team. Your primary responsibility will be to review and validate sales quotes, provide hands-on support and guidance through Service Requests and Heritage Requests as well as other means, assist workflows and processes managing opportunities through the QTC cycle. Facilitating regular solution sessions with Sales Teams is also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is a team contributor position reporting to the Order Management Manager.

Requirements

Education- Bachelors degree in Finance, Accounting or a similar field preferred.
3+ Years Experience in Enterprise Software Sales Operations, Finance, Contract Administration, or Billing.
Strong analytical skillset
Skilled Salesforce.com (or other CRM) and Excel, Word, PowerPoint
High accountability, proactivity, diligence, and understand and enforce process.
Attention to detail and high urgency

Responsibilities

Serve as the trusted advisor and provide guidance to solution-specific sales team members, supporting sales activity and quoting enablement through the QTC cycle ‘quote to cash’
Manage stakeholders' requests, queries and issues utilizing Services Request Process high volumes of transactions accurately, including Quote approval, validation, and quality assurance of submissions
Identify and communicate errors and deficiencies to stakeholders for resolution
Facilitate regular specialist solution sessions
Implement best practices and standardization of sales processes, leveraging efficiency and scalability
Contribute to team metrics through productivity, accuracy, and continuous process improvement.

Benefits

Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
Invest in our competitive 401k plan and help set you up for your future
Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
Further your professional development and growth with our generous Tuition Reimbursement offerings
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Join our employee-led resource groups to maximize your experience at work.
Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
Utilize 16 hours of paid time to volunteer.
Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
Maintain a fantastic work-life balance with PTO days plus observed holidays.
Further your professional development and growth with our tuition reimbursement offerings.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.