Sales Operations Analyst - FFS (Facilities Supplies)

FERGUSON•Newport News, VA

1d•Hybrid

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, aiming to build better infrastructure, homes, and businesses. They strive to make complex customer projects simple, successful, and sustainable by proactively solving problems and adapting. Ferguson, a Fortune 500 company with approximately 36,000 associates across 1,700 locations, provides best-in-class products, service, and capabilities across industries like Commercial/Mechanical, Facilities Supply, HVAC, and Waterworks. The company fosters a community where associates can build meaningful careers. Ferguson is hiring a Sales Operations Analyst to support the Facilities Supplies Customer Group. In this National Accounts role, the analyst will work with the Business Group’s National Account team to drive profitable growth, lead new account implementation, develop and support internal and external reporting, and provide direct support for ongoing account management. The position involves direct contact with the Field Sales organization, Branches, MRO Solution Center, National Account Managers, Price Management, Marketing, Strategic Products Group, and customers, supporting strategic relationships and growth plans. The average National Account customer exceeds $1 MM in annual sales.

Requirements

5 + years of experience Sales Operations Analytics
Trilogie – Pricing, Customer File Maintenance, Invoice reviews
Prior experience running existing Power BI reports
Proficient in Microsoft Software applications including significant Excel skills and basic PowerPoint skills
Writing Skills
Understanding of pricing methodologies and strategy
Ability to coordinate projects, delegate responsibility and ensure completion
Understanding of National Accounts structure and intent
Exposure and experience with customer contracts

Nice To Haves

Ability to write adhoc PowerBI reports a plus
Customer facing experience desirable – Branch, NSC or other

Responsibilities

Provide support to the National Account Managers that will assist in the growth and development of assigned accounts
Understand assigned customer agreements including written contracts and incentive programs
Ensure a summary of customer agreement in place and understood by team
Ensure customer file is aligned with contractual and strategic requirements including price columns, matrix pricing, and payment terms
Ensure National Account Manager is aware of pending contract renewal requirements
Prepare Customer Quarterly Review meeting presentations – Run Power BI reports, analyze data and prepare 5-10 slide PowerPoint presentations
Coordinate online catalog updates
Work with National Account Manager to maintain Pipeline and Sharepoint information pertinent to each customer
Complete and distribute monthly/quarterly reporting to customers providing feedback based on customer structure and vendor programs
Assist NAM’s with identifying who to contact for what
Complete customer analysis of existing customers to better understand what districts we do business in, overall sales and gross profit by district, product mix analysis, and existing pricing structure
Recommend customer approach given analysis and participate in conversation with Director and Branches to determine best method
Ensure compliance with national account pricing strategy